Note fondée sur 120 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great for Mayo visit!
Publié le 4 févr. 2024 sur HotelsWe stayed at Broadway Plaza for a Mayo Clinic workup for my son. Our stay was in the winter. So, the hotel’s connection to the Skyway that leads to Mayo was essential. There were days when my son and I were too tired to push him the teo blocks in a wheelchair to Mayo made is wish that the hotel had shuttle service. But, we managed. The concierge met my son when the Airport Shuttle arrived and brought the wheelchair out to the shuttle and helped him get in the wheelchair.
The concierge staff was very knowledgeable about local restaurants and delivery services. It would have been helpful if the hotel had free breakfast. But, there is no restaurant service within the hotel. There is a large fully equipped kitchen. So we were able to get Walmart groceries and cook in the kitchen.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Karen,Thank you for choosing to stay at Broadway Plaza. We are delighted to know that the connection to the Skyway was helpful for you, especially during the winter season. We're also happy to hear that our concierge team was courteous and knowledgeable, making sure that you were comfortable from the moment you arrived. Your feedback on the need for a shuttle service is appreciated, and we will take it into account to enhance the guest experience. Our aim is to provide our guests with a comfortable and convenient experience, and we look forward to welcoming you back whenever you need a place to stay.
par un voyageur
Publié le 14 déc. 2023 sur Hotels
par un voyageur
Publié le 11 oct. 2023 sur Expedia
Our apartment/room was wonderful and it made my trip to the Mayo Clinic a much more pleasant experience. I would definitely recommend Broadway Plaza to anyone traveling to Rochester.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par General Manager, Gestion de l’hôtel
Dear Marlaina,Thank you for your glowing review! It's great to hear that our apartment-like room could make your trip to the Mayo Clinic more comfortable. Your five-star review means the world to us, and we're thrilled you'd choose Broadway Plaza for future stays.
par un voyageur
Publié le 2 août 2023 sur Expedia
Great location! Property amenities need better maintenance
Commentaires de Gestion de l’hôtel
6 août 2023 par General Manager, Gestion de l’hôtel
Dear Graciela,Although our amazing location impressed you, we're sorry to hear that the upkeep of our facilities did not. Rest assured, our team will look into your comments further and take swift action, as we are always looking to improve. Thank you, and we cannot wait to host you again soon.
par un voyageur
Publié le 8 juill. 2023 sur Hotels
par un voyageur
Publié le 31 mai 2023 sur Expedia
2 blocks from Mayo Clinic. Safe at night. No outdoor patio or sitting area.
Commentaires de Gestion de l’hôtel
4 juin 2023 par General Manager, Gestion de l’hôtel
Dear Landon,We were happy to provide you with convenient, safe accommodations, and we appreciate your suggestion for additional amenities. The next time you're in the area, please come see us again at Broadway Plaza!
par un voyageur
Publié le 21 mai 2023 sur Expedia
The main issues: room had very little sound proofing. You could hear phone conversations in the rooms next door, sneezing, coughing, moving a chair, people in the hall, as well as any street noise (and I was on the 14th floor). Some nights this meant motorcycles or ambulances waking me up after midnight. Thankfully I didn't have bad neighbors, but if you get one, you'll be in for a bad time.
The other issue: a lot of things were either breaking or just needed to be refreshed. The mattress had a massive sinking spot on the right side, presumably where everyone tried to sleep. The thermometer looked like it was from the 80s and was impossible to set to a consistent temperature. I found myself having to manually adjust it every half hour just to keep it at a comfortable temperature. One day, it broke altogether and got hot in the room. One of the electrical outlets wasn't working, then another stopped working, then one of my keycards stopped working.
Everything else was good though. It was a nice amount of space. The wall next to the toilet was covered in something that clearly sprayed up and hadn't been cleaned. At first I thought it was urine. I'm still not sure. Either way, it should be cleaned...
Commentaires de Gestion de l’hôtel
23 mai 2023 par General Manager, Gestion de l’hôtel
Dear Daniel,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable as we strive to improve our facilities and services. Please know that we take these matters seriously and are actively addressing them to provide a better experience for our guests. We appreciate your patience and understanding. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
par un voyageur
Publié le 14 mai 2023 sur Expedia
Great place! Great location!
Commentaires de Gestion de l’hôtel
16 mai 2023 par General Manager, Gestion de l’hôtel
Dear Fernando, Thanks for choosing to stay at Broadway Plaza. We appreciate you drawing attention to our fantastic location. Come back and see us again!
par un voyageur
Publié le 6 mai 2023 sur Hotels
par un voyageur
Publié le 26 mars 2023 sur Expedia
Near Mayo Clinic,
