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Hotel on Monroe, BW Signature Collection

2.5 star property
Hotel near George Eastman Museum in Rochester

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Photo gallery for Hotel on Monroe, BW Signature Collection

Lobby
Lobby
Lobby
Food and drink
Egyptian cotton sheets, premium bedding, pillowtop beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
2323 Monroe Avenue, Rochester, NY, 14618
  • Place, Brighton High School
    ‪13 min walk‬
  • Place, Pittsford Plaza
    ‪3 min drive‬
  • Place, Cobbs Hill Park
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Rochester

Brighton stay.Your stay at this Brighton hotel places you within 6 miles (10 km) of George Eastman Museum and Eastman School of Music. Strong and Strong Memorial Hospital are also within 6 miles (10 km).

What's nearby

  • Brighton High School - 13 min walk - 1.1 km
  • Pittsford Plaza - 3 min drive - 2.9 km
  • Cobbs Hill Park - 4 min drive - 5.0 km
  • Strong - 8 min drive - 9.7 km
  • University of Rochester - 9 min drive - 9.8 km

Getting around

  • Rochester Station - 12 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Burger Bar by Wegmans - ‬3 min drive
  • ‪Dunkin' - ‬13 min walk
  • ‪Panera Bread - ‬13 min walk
  • ‪Finger Lakes Coffee Roasters - ‬3 min drive

About this property

Hotel on Monroe, BW Signature Collection

Hotel near George Eastman Museum in Rochester
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free.

This Rochester hotel is smoke free.

  • 1 building
  • 23 guestrooms or units
  • 2 levels
  • Built in 1967
  • Deli
  • No smoking on site
  • Coffee shop
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, mobile payments, and Apple Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Frequently asked questions

How close is Hotel on Monroe, BW Signature Collection to the airport?

Hotel on Monroe, BW Signature Collection is 7.9 mi (11-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel on Monroe, BW Signature Collection?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Hotel on Monroe, BW Signature Collection on Mar 11, 2026 start from CA $129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel on Monroe, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at Hotel on Monroe, BW Signature Collection.

Does Hotel on Monroe, BW Signature Collection offer free breakfast?

Hotel on Monroe, BW Signature Collection does not offer free breakfast.

Is there a casino at Hotel on Monroe, BW Signature Collection?

No, there is no casino at this hotel.

What time is check-in at Hotel on Monroe, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel on Monroe, BW Signature Collection?

This hotel offers free self parking.

Does Hotel on Monroe, BW Signature Collection have a pool?

Hotel on Monroe, BW Signature Collection does not have a pool.

Does Hotel on Monroe, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is Hotel on Monroe, BW Signature Collection to downtown Rochester?

Hotel on Monroe, BW Signature Collection is 3.7 mi away from Rochester.

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 204 out of 389 reviews
Rating 8 - Good. 87 out of 389 reviews
Rating 6 - Okay. 49 out of 389 reviews
Rating 4 - Poor. 27 out of 389 reviews
Rating 2 - Terrible. 22 out of 389 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Heidi

Stayed 1 night in Dec 2025

6/10 Okay

Hiroye

Travelled with family
Disliked: Amenities
Advertised as a hotel but entrance to room is outside so it feels more like a motel. Had to call to get the key to the room. The heater/air conditioner is right next to the bed so air is blasting out onto the bed. The lighting is harsh since there is no lamp shade in the center sconce. There was mold in the sink opening opposite the faucet. There was mold and water damage on both sides of the shower stall.
Stayed 1 night in Dec 2025

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service
The check in process was weird as they never texted me the code to collect my room key upon check-in. Additionally, the rooms are small, there were crack tiles in the bathroom, and they use single use plastic cups.
Stayed 1 night in Dec 2025

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
Stayed 1 night in Dec 2025

10/10 Excellent

Candice, Holly Springs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy and helpful check/-in. Walks are thin and was woken by neighbors in the early morning.
Stayed 1 night in Nov 2025

10/10 Excellent

Brianna

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and fixtures all brand new, minimal accomodations but comfortable for what they are. My neighbors were noisy one night but not the fault of the hotel
Stayed 1 night in Nov 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service
Very pleasantly surprised with how good this place was!
Stayed 1 night in Nov 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice. Owner was great and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Super helpful and kind staff.
Stayed 1 night in Nov 2025

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pet friendly room.
Stayed 1 night in Oct 2025

6/10 Okay

August

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room area service were great, but the towels were really dirty
Stayed 1 night in Oct 2025

10/10 Excellent

jeffrey

Stayed 3 nights in Oct 2025

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Key didn’t work . Had to call for a box to unlock for The key . No internet . Cable for tv wouldn’t work . And no coffee available in office anymore .
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this hotel was truly excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen, Granite Falls

Stayed 2 nights in Oct 2025

8/10 Good

Blair

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, affordable, clean
Stayed 1 night in Oct 2025

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
This is a nice little hotel. I only had 1 minor issue and the owner contacted me immediately. He was very kind and resolved it. My room was clean, has a mini fridge and the area is quiet. I will definitely stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Athena

Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy-to-use self-check-in after hours.
Stayed 1 night in Oct 2025

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the affiliation with Best Western would make this hotel okay. However arrived before 10 and there was no attendant. Luckily I managed the check in process only to be very disappointed with our room. I went to use the restroom and a pregnant type spider was in the toilet paper roll. Then I pulled back my bed covers to find a stain on the top sheet. The next three layers down to the mattress was a large stain as of no one changed the sheets. The mattress pad didn't protect the mattress either. I was told I'd get a refund. I do not see it on my account and it's been over a week.
Stayed 1 night in Oct 2025

2/10 Terrible

Ji

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a motel with very little service provided. It is not a hotel. When I arrive at 8pm, the “so called” “office” is locked. I was instructed to pick up the room key from a locker but it was the wrong key. I called the phone and get the key from another locker box. I got a handicap room although I booked a regular one. The show is a disaster! The towels
Stayed 1 night in Oct 2025

8/10 Good

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Liana

Business traveller
Liked: Cleanliness, staff & service, amenities
Attentive and the staff were incredibly helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sinmisola

Stayed 1 night in Oct 2025