4/10 Poor
Elvia
Travelled with family
Oct 12, 2025
After being at Carowinds all day and night, all I wanted to do was get to the hotel and get some rest. When I get there I get a whiff of old stale cigarette smoke, but at that point I'm like ok well I already paid and I'm exhausted so I'm willing to overlook that. So as im about to check in the receptionist tells me she has bad news.. Her system or computer was letting the hotel book more stays than they had rooms available, so basically I was left with no option but to leave and get a refund of course since I never even got a room. We ended up driving home 3 hours away got home at 3 am and were super exhausted.. The morning after I had to call the hotel because I noticed I never got a receipt for my refund but they told me I had to contact Hotels.com, wich I did and they were able to help with the refund. The whole thing was super upsetting so becareful when booking with this hotel.
Elvia
Stayed 1 night in Oct 2025
























