Ratings based on 243 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 3, 2023 on Expedia
Really lovely room, they upgraded us upon arrival for free which was a lovely touch! Complimentary bottles of water. We could have had our room cleaned daily but didn't bother as we wasn't there long nough. Staff friendly and helpful. Location was amazing as we could walk everywhere from here. Always felt safe, as it was only me and my 12 year old daughter. Would definitely recommend and if we come back to Rome we would definitely stay again! Thank you
by A traveller
Nice place to stay...as long as nothing goes wrong
Posted Oct. 25, 2023 on HotelsClean, decent-sized room. Great location. The reason this hotel didn't get 5 stars is because they are non-responsive to issues. Our air conditioner stopped working and we found the office closed during their listed operating hours. We then called and nobody answered the phone. We even sent a message through Hotels.com and received no response. This is a decent place to stay as long as nothing goes wrong...but if something does you're out of luck!
Comment from Hotel Management
Oct. 31, 2023 by Fabio, Hotel Management
Hello Thomas, our reception close at 21.00 as listed. you wrote us at 21:15, and we fixed the problem the next morning at 6:00 am.You were not lucky that the problem has happened in that time.Regards
by A traveller
Posted Sep. 8, 2023 on Expedia
We loved the close proximity to restaurants and attractions. Staff were friendly and helpful. No elevator so took care of our luggage.
by A traveller
Posted Aug. 17, 2023 on Expedia
The room stunk like a sewer, the floors, walls and bathroom was visibly filthy. After host was notified by Expedia of my complaints, host told me to take my bag and leave. It should be noted, neither Expedia or the host provided a refund.
by A traveller
Posted Aug. 17, 2023 on Expedia
This was my first time to Rome and this property made the stay so incredible! You can’t find a more central location to all of Romes historic and romantic sites! Safe and clean units with a wonderful host! 10/10!
by A traveller
Posted Jun. 23, 2023 on Expedia
The bathroom smelled like raw sewage really bad
There were bugs in the room, even after the windows were sealed they still kept coming inside.
The room was really hot, turned the A/C on and to the coldest setting as soon as we arrived. Went to dinner, and three hours later the room was not any cooler because the A/C was not functioning properly
There were only three towels in our room for 4 people, went and asked the front desk for more towels and they claimed they did not have any more towels for us.
Comment from Hotel Management
Jun. 24, 2023 by 59 Steps Trevi, Hotel Management
Thank you for taking the time to review our property.We are not even surprised to read about the bags and the ac not working considering all and your attitude.Funny how those things were not mentioned at all.What you might refering to are simple mosquitos that on a warm coutry in summer time can fly around since they exist.Towels were in the cabinet under the sink as you were told but we believe that even a private swimming pool in your room would no make any difference.Next time we advise you first to check the property where you are staying and we advise to have a different approach on peoples job insteads of writing lies about bugs and all.Have a nice day
by A traveller
Posted Dec. 8, 2022 on Expedia
The worst stay in Rome. There are bed bugs. Uncomfortable beds and pillows hard as bricks. They don't tell you that there is an external bathroom that is way to small to fit even 1 adult. 59 Steps Trevi approved an early check out and I have been waiting for a refund for 3 UNUSED nights. Only to find out they have decided not to refund me anything for UNUSED nights. Do not recommend unless you want your money stolen.
Comment from Hotel Management
Jan. 12, 2023 by 59 Steps Trevi, Hotel Management
Hello Brina,we are sorry to hear those untrue words.First of all the rooms are well described even on how many meters square are.Secondly when you were here you have decided to leave because you did not like the place, we cannot argue if you did not like it nut saying about bed bugs and refund that you have clearly decided by yourself is just not right.We have asked you why you were leaving and in case we could even find a solution but you have left with a big smile (fake enough at this point) and prepared for your revenge over here.Thank you anyways for your review.Kindest regards
by A traveller
Posted Nov. 28, 2022 on Hotels
by A traveller
Posted Nov. 11, 2022 on Expedia
Even when there is no elevator the little hotel is very well located and the rooms are very comfortables. The staff is very nice and helpful
by A traveller
Posted Oct. 23, 2022 on Expedia
Lovely property perfect location everything within walking distance. Taxis outside Zara for transfer back to airport. There is a shared lounge area straight outside room D4 which can get a bit noisy, it wasn’t a problem for us but maybe for light sleepers. Would definitely stop here again we loved our stay here staff a lovely the whole experience for our first time in Rome was perfect
