Avis Mungumby Lodge - Cooktown

Many thanks for your feedback. This is greatly appreciated and we share comments with our staff.

Many thanks for your review and glad to hear that you had a fantastic stay at Mungumby Lodge.We are surprised about the breakfast comment? Most guests compliment us on the buffet breakfast as a highlight to their stay (with fresh boiled eggs, Apple & Orange juice, fresh whole and cut fruit, cereals, white & whole meal toasts, soft cheeses, Yoghurt portions, fresh plunger coffee and tea, served with a smile) One of the key reasons breakfast is still offered here. In today’s times our price on breakfast barely covers the wages, food, let alone, gas, power etc. but we provide this even for 2 guests as a service.

EbonyI guess when you and your father walked into our reception stating the only reason you were staying with us, was because your father’s friend had sold his Cooktown house, and you were no longer able to stay there for free? Due to the tone we knew at that point we were in trouble. If your feed back was intended to hurt a hard-working family, it worked. Mungumby Lodge is never going to be for everyone, and nor do we set out to be such. We offer an off-grid experience, not motel rooms. Some people book because they can, our customers do their research and book because they want this environment. We ensure the sales materials clearly explain what our lodge is, and what we offer. We cannot be held to count for third party platforms that are not under our ownership and wish to squeeze us into a box with the other motels and hotels. We try our best, but some sites expect one size fits all.We received your comments via the internet (several platforms cut and paste) the day prior to your departure, yet you could have easily let us know your concerns knowing were here every day. I was saddened to watch you return to the lodge early that very afternoon, enter your room and immediately close the blinds to shut out such a perfect 25C day. Surrounding your cabin were an array of orchids, Ulysses & Birdwing butterflies dancing from flower to flower under a wide open blue sparkling sky to the sound of the waterfalls. Each evening other customers were enjoying a chat around the fireplace and cooking meals at our self-cater BBQ pavilion. You and your father were locked up in your cabin eating microwave Pizza. The house keeping team did not take kindly to the pizza chunks in your beds and biscuit crumbs everywhere, which took us 3 times as long to clean your room each day. I guess we were not the bolt hole you were seeking in town, so not sure why you booked. Especially when this was blatantly clear on all our marketing materials available online? It was because town was booked out. Our rooms are designed to breath and ensure they do not absorb heat. Our utility systems are designed to reduce our carbon foot print and protect the environment. Ebony, we really hope that one day you will open up the curtains to see the beauty of the region in which we all live, and that being active and social brings on a better life.

Many thanks for staying at Mungumby Lodge.

Sue, Thanks for your feed back which we share with staff. Really appreciate your comments and that you enjoyed our slice of paradise. Best regards Hamish & Isabella.