Ratings based on 915 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Hotels
Great stay, quiet, comfortable
Comment from Hotel Management
Mar. 8, 2024 by Maureen, Hotel Management
Hi SandraThanks for your feedback.Regards Maureen
by A traveller from North Plains
Posted Mar. 5, 2024 on Expedia
This property was 4 star. I wanted to give 5 star but vents were in serious need of cleaning. Very dirty. Staff was great and friendly.
Comment from Hotel Management
Mar. 8, 2024 by Maureen, Hotel Management
Hi DorilynnThank you for not allowing this housekeeping error to spoil your stay with us. Regards Maureen
by A traveller
Posted Mar. 4, 2024 on Expedia
Would go back there again close to hot spots no pun intended right next to Geothermal Village and the Te Puia show , Geyser park and center to learn about the culture.
Comment from Hotel Management
Mar. 4, 2024 by Maureen, Hotel Management
Hi MariaThanks for sharing your experience.Regards Maureen
by A traveller
Posted Mar. 3, 2024 on Expedia
Wonderful location right next to Māori village and walking trails.
Comment from Hotel Management
Mar. 4, 2024 by Maureen, Hotel Management
Hi ClaudiaI'm pleased you enjoyed our location and were able to take advantage of the nearby facilities.Regards Maureen
by A traveller
Posted Mar. 3, 2024 on Expedia
Loved the hotel amenities like laundry, pool, and kid’s play room!
Comment from Hotel Management
Mar. 4, 2024 by Maureen, Hotel Management
Hi VonidaThanks for your feedback.Regards Maureen
by A traveller
Crappy
Posted Mar. 3, 2024 on HotelsBathroom was dirty, with an old toothbrush and shaver sitting on the soap dispenser. Soap dispenser was empty too. Sink was a bit grimy and needed a good scrub. Housekeeping woke me up twice in the morning and I was desperate for a sleep in. I felt more like a paycheck than a guest.
Comment from Hotel Management
Mar. 4, 2024 by Maureen, Hotel Management
Hi MalcolmI'm sorry that your room wasn't prepared correctly prior to your arrival and that our team did not follow the correct procedure on your departure morning to wait until you had checked out before accessing the room. I will share your feedback to the team as a timely reminder of the importance of accuracy.Regards Maureen
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Maureen, Hotel Management
Hi John MichaelThanks for choosing to stay with us.Regards Maureen
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Feb. 29, 2024 by Maureen, Hotel Management
Hi DavidWe appreciate your rating.Regards Maureen
by A traveller
Lots of amenities
Posted Feb. 26, 2024 on HotelsThe hotel and staff were great.
Comment from Hotel Management
Feb. 26, 2024 by Maureen, Hotel Management
Hi HarrylThanks for sharing your experience.Regards Maureen
by A traveller
Posted Feb. 26, 2024 on Wotif
Comment from Hotel Management
Feb. 29, 2024 by Maureen, Hotel Management
Thanks FionaWe appreciate your rating.Regards Maureen
