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Hyatt Place Rouen

4-star Beaux Arts hotel in Gare-Jouvenet

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Photo gallery for Hyatt Place Rouen

Indoor pool, open 10:00 AM to 7:00 PM, sun loungers
Terrace/patio
Front of property
Deluxe Room, 2 Single Beds, City View
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
77 Route De Neufchatel, Rouen, 76000
  • Place, Tour Jeanne d'Arc
    ‪10 min walk‬
  • Place, Place du Vieux-Marche
    ‪16 min walk‬
  • Place, Rouen Cathedral
    ‪20 min walk‬
  • Airport, Rouen (URO-Rouen - Seine Valley)
    ‪18 min drive‬

Room options

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View (Cathedral View)

Deluxe Room, 1 King Bed, City View (Cathedral View)

Deluxe Room, 1 King Bed, City View (Cathedral View)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, City View (Cathedral View)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Roll-in Shower, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Twin Beds, Roll-in Shower, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, City View

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(27 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Twin Beds, Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the area

Rouen

City center stay.Within a 10-minute walk of this Gare-Jouvenet hotel, you'll find Musée des Antiquites and Museum de Rouen. Tour Jeanne d'Arc and Square Verdrel are also within 2 miles (3 km).

What's nearby

  • Tour Jeanne d'Arc - 10 min walk - 0.9 km
  • Musée des Beaux-Arts - 13 min walk - 1.2 km
  • Place du Vieux-Marche - 16 min walk - 1.4 km
  • Rouen Cathedral - 20 min walk - 1.7 km
  • Charles Nicolle Hospital - 3 min drive - 1.4 km

Getting around

  • Beauvoisine Tram Station - 8 min walk
  • Palais de Justice Tram Station - 18 min walk
  • Paris Charles de Gaulle Airport (CDG) - 128 min drive

Restaurants

  • ‪Yvonne - ‬10 min walk
  • ‪Station Service - ‬15 min walk
  • ‪L Eglise Brasserie - ‬16 min walk
  • ‪Total Access - ‬13 min walk
  • ‪Yu Yuan - ‬11 min walk

About this property

Hyatt Place Rouen

4-star Beaux Arts hotel in Gare-Jouvenet
Hyatt Place Rouen offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1453 square feet (135 square meters) and includes conference space. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Hyatt Place Rouen. For a fee, parking is available.

This 4-star Rouen hotel is smoke free.

  • 85 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 1453 sq ft of conference space
  • 135 sq m of conference space
  • Built in 2024
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt Place Rouen offers 85 accommodations with laptop-compatible safes and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Indoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Secured, covered self parking on site (EUR 19 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25.00 per accommodation, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.50 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Covered self parking fee: EUR 19.00 per day (in/out privileges)
  • Pet fee: EUR 25.00 per accommodation, per night
  • Pool fee: EUR 13 per day
  • Spa fee: EUR 13 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Place Rouen Hotel
Hyatt Place Rouen Rouen
Hyatt Place Rouen Hotel Rouen

Hyatt Place Rouen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 241 reviews
Rating 8 - Good. 55 out of 241 reviews
Rating 6 - Okay. 10 out of 241 reviews
Rating 4 - Poor. 8 out of 241 reviews
Rating 2 - Terrible. 3 out of 241 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Alan

Business traveller
Liked: Staff & service, amenities
Very friendly/ helpful staff both at reception and bar. New hotel so everything is fresh.
Stayed 1 night in Nov 2025

8/10 Good

robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Layout of the hotel was very confusing elevator on the ground floor only went to the first floor then there was another elevator that had rooms in the 200s on the third floor. Breakfast was €19 but somehow I was charged 25 rooms were beautiful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Victor Rafael de Caso, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 3 nights in Oct 2025

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay but we had everying we needed. Staff friendly and helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel for historic centre of Rouen. Hotel facilities excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Lakhbinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jacob L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with my wife and two young kids. Room was a good size and well appointed, very comfortable for us. Parking downstairs was easy to access from the room and the road. Overall really enjoyed the hotel and stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Rosa

Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Kathryn

Travelled with family
Liked: Cleanliness

Poor Service and poor experience

Hi I had booked two rooms a twin room and a deluxe room with city view. When I booked in the lady on reception quoted me a credit card number that was not mine and I clearly explained it was not my credit card. Still she proceeded to book me into the room - 224 and 227. I went to room 224 and it was not ready so my husband and I waited in the corridor for the cleaners to finish )(circa 5.00pm) . We went in and unpacked. About an hour later another customer entered the room with a key card. Clearly she had been booked into the room too. A few minutes later a different member of hotel staff knocked on the door and asked me who I was. She then explained she thought the original staff member had made a mistake and booked us into the wrong room. She offered no apology and did not mention that we were not in the deluxe room we had booked. I later went down to reception and I asked about the deluxe room, she said the only thing we were missing was a coffee machine (this is not correct) and that we could have a free coffee from the bar. The next morning when I went to check out a different person on reception again asked me if I was the other customer and tried to charge me for their breakfast. Why had out details not been changed on the system? Why did I keep being asked if I was the other customer and I believe that I should have been offered a coffee machine, robe, slipppers etc given I had booked and paid for a deluxe room?
Stayed 1 night in Aug 2025

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Piscine

Très propre et confortable. Par contre, la piscine est payante, 13€ la visite par personne…
Stayed 4 nights in Aug 2025

4/10 Poor

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for a quick stop over. Staff were excellent, great breakfast and beautiful grounds.
Stayed 1 night in Aug 2025

8/10 Good

Michal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Swimming pool at extra charge

All was excellent, but an extra charge for a swimming pool that was listed as one of hotel's facilities was a disappointment :(
Stayed 1 night in Aug 2025

10/10 Excellent

Shon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Lovely modern hotel walkable into Rouen but took about 25 mins so got a taxi back. We liked the city a lot. Didn’t eat at the hotel so can’t comment on the food
Stayed 1 night in Aug 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Need to learn how to make a Margarita cocktail and a Gin and Tonic, only advice. Otherwise, short stay worked very well.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful…but beware additional charges

Firstly it’s a beautiful new hotel, rooms are spacious and clean. People are nice and welcoming Couple of complaints…everything is “extra” pool access (size of a bathtub) €20 each. Parking €19, breakfast €25 EACH! If your a family of 4 that’s €100! You can get a steak meal in Rouen for that price! Sort yourselves ur Hyatt and give clear pricing when people are booking
Stayed 1 night in Aug 2025

10/10 Excellent

Janusz

Stayed 1 night in Aug 2025