Note fondée sur 157 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Mr. Paurion, Xin chao from Sapa! Thank you for taking the time to review your experience with us at Hôtel de la Coupole - MGallery. We very much appreciate your wonderful voting, and we hope that you and your partner enjoyed our hotel. It is our pleasure to provide you with good facilities and quality services.Once again, thank you so much for sharing your review. We absolutely look forward to having you again and again.Best regards and Happy Festive Season,Yuna Nguyen Bao Ngoc - Guest Experience Manager
par un voyageur de Montréal
Publié le 21 févr. 2020 sur Expedia
It is the most amazing hotel I’ve ever been in my life. It is beautiful, spectacular, everything from the desk to the pool will let you breathless.
The only negative point is they don’t seem to take care about the recuperation. But I don’t think there is such of thing in Vietnam.
C’est l’hôtel le plus spectaculaire où j’ai eu la chance de séjourner. Tout ce que vous y verrai vous laissera sans voix. De l’entrée à la piscine, tout est fait avec goût et originalité. La seule chose à déplorer est qu’il ne semble pas y avoir de programme de récupération. Mais il n’y a pas quelque chose du genre au Vietnam je crois.
par un voyageur
Publié le 29 sept. 2019 sur Expedia
Hotel absolument hallucinant. Neuf, immense et tellement bien decoré. Un must a voir
par un voyageur
Publié le 3 mars 2024 sur Expedia
Meh
Commentaires de Gestion de l’hôtel
12 mars 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Mr. Nam Nguyen, First, thank you so much for choosing our grandeur Hotel de la Coupole for your trip in Sapa, and also thank you so much for taking the time to share your experience with us. We hope that you had a pleasant experience during your stay. If you have any suggestions or if there is anything we can do better to make your future visits even more enjoyable, please feel free to let us know. We look forward to welcoming you back in the future!Thank you and Best regards,Yuna Nguyen Bao Ngoc – Guest Experience Manager
par un voyageur
Publié le 21 févr. 2024
1 of the best hotel that we ever stay, wonder staffs
Commentaires de Gestion de l’hôtel
12 mars 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Ms. Trang, We hope you are doing well after coming home.Thank you for your comments regarding your last stay at the Hôtel de la Coupole Sapa - MGallery.It is always a pleasure to receive constructive feedback like yours. It truly warms our hearts to hear that you found our hotel to be one of the most fabulous you've ever seen and stayed at. We are so glad that the hotel design and service resonate with you.Once again, thank you so much for choosing to stay with us and for sharing your feedback. We look forward to the opportunity to exceed your expectations on your next visit.Best regards,Yuna Nguyen Bao Ngoc – Guest Experience Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Quynh our receptionist was very helpful, polite and follows up in what we need! This hotel is one of the most fabulous hotels I’ve ever seen and stayed at, everywhere you look there’s a special detail well thought and executed, wish we have more hotels like this all over the world!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Ms. Heidi De Jesus, First, it’s a great honor to host you and your family at the Hotel de la Coupole Sapa, where we bring you a nostalgia of the French Indochine era. It warms our hearts to hear that you found our hotel to be one of the most fabulous you've ever seen and stayed at. Designed by Bill Bensley, we take great pride in his design and attention to detail throughout the property. We are so glad that these elements resonated with you.Especially, thank you for your kind words and high praise for Quynh, our receptionist. We are thrilled to hear that she provided you with excellent service and made your stay even more enjoyable. Customer satisfaction is our top priority, and we are so pleased that she was able to assist you with your needs during your time with us.On behalf of Quynh and the team, thank you for your kind words and for recognizing our dedication to providing exceptional service and a unique, thoughtful environment for our guests. We are grateful for your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.May all your dreams take flight in the Dragon year!Sincerely,Yuna Nguyen Bao Ngoc - Guest Experience Manager
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Mr. Smith, Greetings again from Sapa! We hope you are doing well after coming back home. It’s a great honor to host you and your partner at the Hotel de la Coupole Sapa, where we bring you a nostalgia of the French Indochine era. Thank you for your wonderful rating for our hotel. It means a lot to us! We hope to have the opportunity to welcome you back many more times in the future and continue to exceed your expectations with us. Sincerely,Yuna Nguyen Bao Ngoc - Guest Experience Manager
par un voyageur
This is my 3rd stay here
Publié le 16 févr. 2024 sur HotelsThis hotel is a gallery itself, I want to recommend to look around every places of this building during your stay, including the swimming pool and the terrace of restaurant on 10th floor with breathtaking view of Sapa.
At my most recent stay, the concierge staff was very helpful when I got canceled my transportation for return way, she gave me a great help with detail information of bus to the airport and arranging a taxi to the bus station.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Ms. Minjung, We always very much appreciate it when guests choose to return to our hotel for another stay. Hotel de la Coupole Sapa is so grateful for your passion and love for us. Thank you for your wonderful review and for highlighting the unique features of our hotel. It means a lot to us! We are delighted to hear that you deeply enjoyed exploring all the different areas of our building. It is always a pleasure for us to provide our guests with an unforgettable experience, not just in their rooms, but throughout the entire hotel.We are thrilled to hear that our concierge staff was able to assist you during your recent stay, especially in a moment of need with your transportation cancellation. Providing helpful and detailed information, as well as arranging a car for you, is just one way we strive to ensure our guests have a stress-free and enjoyable stay.Thank you for your recommendation and for sharing your positive experience. We hope to have the opportunity to welcome you back many more times in the future and continue to exceed your expectations with us. May your Dragon year be filled with love, laughter, and good times.Sincerely,Yuna Nguyen Bao Ngoc - Guest Experience Manager
par un voyageur
This is top notch!
Publié le 25 janv. 2024 sur HotelsThis is a hotel you will be very satisfied with
Everything is given a thought👍
It’s very good location near everything in Sá Pa. They help you with everything and the staff is excellent.
My advice is: Spend a little more on a great hotel like this and you will never forget your stay😊
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
Dear Mr. Jardar O. Seim, Thank you so much for your kind and enthusiastic review of Hotel de la Coupole - MGallery. We are delighted to hear that you found our hotel to be in a very good location, close to everything in Sapa. Providing convenience and easy access to attractions and amenities is something we strive for.It's so glad to hear that the team helped you with everything you needed. Their dedication and commitment to ensuring a pleasant stay is something we value greatly, and we will make sure to pass on your kind words to them.The Lunar New Year is coming. We wish you and your family happiness, peace, and good luck.We look forward to welcoming you back in the future.Best regards,Yuna Nguyen Bao Ngoc – Guest Experience Manager
par un voyageur
Publié le 20 janv. 2024 sur Hotels
편안한 정갈한 숙소였어요. 직원분도 매우 친절했답니다. 판시판이 공사중이라서 아쉬웠지만 그것은 호텔과 상관 없는 일이었고요. 하지만 직원의 친절한 안내로 다른 관광지를 추천 받아서 만족스러운 여행이었습니다.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Yuna Nguyen Bao Ngoc, Gestion de l’hôtel
친애하는 김 선생님,사파(Sapa) 여행을 마친 후 좋은 일이 있기를 바랍니다.Hotel de la Coupole, Mgallery에 대한 별 10개 리뷰를 작성해 주셔서 대단히 감사합니다.숙박, 특히 숙박 시설에 만족하셨다니 매우 기쁩니다.또한, 저희 팀의 서비스에 대해 친절한 칭찬을 해주셔서 감사드립니다. 귀하의 만족은 우리 직원들에게 동기 부여가 되고 귀중한 선물입니다. 우리는 모든 손님이 우리와 함께 머무는 동안 환영받고 잘 보살핌을 받을 수 있도록 열심히 노력합니다.머무시는 동안 판시판을 방문하지 못해서 죄송합니다. 이는 당사가 통제할 수 없는 일이지만 귀하의 여행 계획에 영향을 미쳤을 수 있다는 점을 이해합니다. 그러나 이는 미래에 당신을 다시 불러올 수 있는 기회이기도 합니다.다시 한 번, 시간을 내어 귀하의 생각을 공유해 주셔서 감사드립니다.우리는 당신의 다음 숙박을 기대하고 있습니다!최선을 다하길 바랍니다.Yuna Nguyen Bao Ngoc - 고객 경험 관리
