Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sparks
Publié le 26 mai 2024
This was one of the worst experiences at a motel. The rooms were dirty. The TV didn’t work, the phone didn’t work, the pool and spa were broke.
The presentation of the front office was so poor we were scared to go for the breakfast service. The water was murky, the bananas on display were black. Horrible!
par un voyageur
Publié le 14 mai 2024
Accommodating
par un voyageur
Publié le 8 mai 2024
par un voyageur
Publié le 11 mars 2024
par un voyageur
Publié le 11 mars 2024
par un voyageur
Publié le 6 mars 2024
it was convenient but was alarmed when they were going to charge me an extra $100.00 incase anything was stolen or broken. if not theyll put it back on my card. i feel they shouldve stated this in the website, now im without a $100.00 until they refund me.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Alvin , Gestion de l’hôtel
Dear David, We would like to thank you for taking the time to give our property a review. Your comments are appreciated. You do us a tremendous service by insuring to inform us of your dissatisfaction with your experience here at the Days Inn. My only wish is that you would have allowed us the opportunity to address the problems you experienced before departing but I also completely understand your feelings. It is through concerned guest such as you that we gain insight into areas of our business which require attention, areas that may have otherwise gone unnoticed.It is my sincere hope that you will offer our hotel another chance to demonstrate to you that we in fact can consistently deliver a very high level of service and hospitality.Again, please accept our sincere apologies.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Alvin , Gestion de l’hôtel
Dear Steven, We're ecstatic that you enjoyed your recent stay with us. We strive to provide the best possible service and we're delighted that you had a positive experience. We thank you for your review and look forward to welcoming you back to Days Inn, Rocklin the next time you are in the area!
par un voyageur
Publié le 4 mars 2024 sur Expedia
quick check in, nice people, clean and quiet!
Commentaires de Gestion de l’hôtel
15 mars 2024 par Alvin , Gestion de l’hôtel
Dear Robin, Thank you for posting such a detailed and positive review of your recent stay at the Days Inn, Rocklin CA. I truly appreciate your comments regarding the helpfulness and friendliness of our staff as well as the various hotel amenities. As well, we are so glad to hear that our location was a big factor in making your stay a pleasant and comfortable one.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
par un voyageur
You get what you pay for.
Publié le 3 mars 2024 sur HotelsHotel is older, walls are extremely thin.. could hear everything Nextdoor and above. Room was clean but old!
Beds were comfortable
Breakfast was a joke, almost no options and nothing hot.
Staff was extremely courteous and helpful.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Alvin , Gestion de l’hôtel
Dear Tara, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2024 par Alvin , Gestion de l’hôtel
Dear Ralph, Thank you for posting such a detailed and positive review of your recent stay at the Days Inn, Rocklin CA. I truly appreciate your comments regarding the helpfulness and friendliness of our staff as well as the various hotel amenities. As well, we are so glad to hear that our location was a big factor in making your stay a pleasant and comfortable one.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
