Note fondée sur 397 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2024
Poorly maintained facility. Shower was either cold or scalding. The tiles had been broken and poorly repaired. Bathroom door not hung right in its frame. Breakfast was a bag affair that you'd likely find in a jail.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Stephen,We're truly sorry to hear about your disappointing experience during your stay. It's unacceptable that you encountered issues with the shower temperature, broken tiles, and poorly maintained bathroom door. We apologize for the inconvenience and frustration this caused. Additionally, we're disappointed to hear that you were dissatisfied with the breakfast offerings.We take your feedback seriously, and we will address these issues promptly to ensure improvements are made. Our guests' comfort and satisfaction are our top priorities, and we regret that we fell short in meeting your expectations.If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Heritage Inn Express Roseville Management
par un voyageur
Publié le 5 mai 2024
Staff in the office very friendly.
Only thing about the parking lot was full upon our late arrival from our outing.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Henry, Gestion de l’hôtel
Dear Phyllis, We are very happy that our staff treated you with kindness and respect! We would love to have you visit us again!!
par un voyageur
Publié le 4 mai 2024
The room seemed run down. The bathroom door was not properly hung on its frame. The bathtub was sunken, very slippery and difficult to enter. The shower had two temperatures: scalding or cold. This was brought to the attention of the desk clerk who was going to refer the matter to the Motel Manager for some type of refund. So far, no phone call. And this place had a $155 price for a one night stay.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Stephen,We're truly sorry to hear about the issues you encountered during your stay. Providing a comfortable and well-maintained environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. We apologize for any inconvenience caused by the condition of your room, the bathroom door, and the temperature issues with the shower. Rest assured, we will address these concerns with our team to ensure they are rectified promptly. We value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely,Heritage Inn Express Roseville Management
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Wilson,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 8 mars 2024 sur Expedia
Sketchy area but there are cameras and dirty walked in and had to kill some spiders ..
Commentaires de Gestion de l’hôtel
12 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Tawnya,We apologize for any inconvenience you experienced during your stay. While we strive to maintain cleanliness and ensure guest safety, we understand that issues like these can arise. We appreciate your feedback and will address the concerns you've mentioned to improve our services. If there's anything specific we can do to make your stay more comfortable, please let us know.Sincerely,Heritage Inn Express Roseville Management
par un voyageur
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Rodrigo,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Heritage Inn Express Roseville many more times.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 6 mars 2024 sur Expedia
Excellent customer service.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Paola,Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our customer service. Providing exceptional service to our guests is always our top priority. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 5 mars 2024 sur Expedia
It's in a rough neighborhood, but they are trying to keep the place up.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Kevin,Thank you for sharing your feedback. We understand that the neighborhood's condition can affect your overall experience. We appreciate your recognition of the hotel's efforts to maintain its facilities despite the challenges. If there's anything specific you feel could be improved to enhance the experience, please let us know. We value your input and strive to provide a safe and comfortable environment for all our guests.Thank You,Heritage Inn Express Roseville Management
par un voyageur
Publié le 4 mars 2024 sur Hotels
The place is clean and big. They do not have sit in breakfast, they gave the guest bag with goodies in the morning with apple, frozen sandwich, cheese stick and small tetra pack orange juice. I wish they have place to sit down and freshly cooked foods. We stayed 2 days but the second day the fire alarm went off at 4:30am and kept alarming for 20 minutes. When asked, they said it is a false alarm and they are trying to fix it. Other guest told me that it happens every other day, no wonder most of the guests does not go out of their rooms inspite of the siren or fire alam is off. Fire Truck arrives but did nothing. I hope they can fix it. Overall, the place is clean.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Edralyn,Thank you for your feedback. We're glad to hear that you found our hotel clean and spacious. We apologize for the inconvenience caused by the fire alarm going off during your stay. We take the safety and comfort of our guests very seriously, and we are working to address the issue with the fire alarm system to prevent any future disruptions. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank You,Heritage Inn Express Roseville Management
par un voyageur
It was an amazing comfortable stay. I'd like to do
Publié le 4 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
6 mars 2024 par Heritage Inn Express Roseville Management, Gestion de l’hôtel
Dear Donna,I'm glad to hear that you had an amazing and comfortable stay! If there's anything specific you'd like to share or if you have any questions or concerns, please feel free to let us know. We're here to help make your experience even better.Thank You,Heritage Inn Express Roseville Management
