Ratings based on 383 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great spot for a short stay in Salamanca
Posted Mar. 8, 2024 on HotelsVery central, just off Plaza Mayor but with excellent sound proofing so no noise disturbance. Very good breakfast and friendly staff.
Comment from Hotel Management
Mar. 10, 2024 by M Angeles L Guest Experience Manager Sercotel Las , Hotel Management
Dear guest,It is a pleasure for us to know that you have fully enjoyed your stay at Sercotel Las Torres, and that your experience has been comfortable. Every day we try to offer the best to all our guests, and we are glad that this has been the result in your case. We thank you for letting us know your opinion. We hope you choose us again in your future visits to Salamanca. It will be a pleasure for us to welcome you again.Best regards.
by A traveller
Posted Jan. 1, 2024 on Expedia
Grear
Comment from Hotel Management
Jan. 6, 2024 by M Angeles L Guest Experience Manager Sercotel Las , Hotel Management
Estimado huésped,Le agradecemos que nos haya dejado conocer su opinión acerca de su reciente estancia en nuestro hotel. Estamos encantados de comprobar que su experiencia ha sido totalmente satisfactoria en Sercotel Las Torres, ya que cada día perseguimos ese objetivo. Esperamos que vuelva pronto a visitarnos, estaremos encantados de recibirle de nuevo.Saludos.
by A traveller
Posted Nov. 27, 2023 on Expedia
Great location in Plaza Mayor and within walking distance to lots of local shopping and restaurants. The reception staff was very friendly and helpful.
Comment from Hotel Management
Nov. 29, 2023 by Ricardo M., Guest Experience Manager , Hotel Management
Dear Deborah,We appreciate you letting us know his opinion about his recent stay at our hotel. We are delighted to see that your experience has been totally satisfactory at Sercotel Las Torres, since we pursue that goal every day. We hope you visit us again soon, we will be happy to welcome you again.Greetings.
by A traveller
Pls educate your staff about service animals!
Posted Oct. 24, 2023 on HotelsThe reception does not know that service dogs arent pets and exempt of fees according to the EU Law. It is illegal to ask extra fee for service animals as they are not considered as pets.
But anyway, she didnt seem to understand what a 'service' dog is. And I was too tired. I said Ok, charge away - which was 10 Eur per stay as it is so written on Hotels.com page.
But she asked for 20 Eur - saying that is the correct amount and that the hotel is not responsible for Hotels.com website. That is funny, because that amount I am sure did not conjure on its own on Hotels.com. If its wrong, its because the hotel made a mistake. But she didnt seem to understand this either!
In the end, I dont know how much I paid, I just gave my credit card because I was too tired to explain anything further and wanted to get into my room.
The room was very small. They really should put how big in terms of sq meters in the descriptions like most hotels do! Because if I saw this I wouldnt book this room or maybe this hotel. The photos here give a wrong impression.
Also the water pressure in the shower is low. The big heavy shower-heads also doesnt help the case because those handsets are for those showers with strong water pressure.
The room was clean. I didnt take breakfast. The location is good next to the Plaza Mayor. But then again, if you are staying in the old town, everywhere is 10 mins walking distance as it is a small town.
by A traveller
Posted Aug. 31, 2023 on Hotels
Comment from Hotel Management
Aug. 31, 2023 by Guest Experience Manager Sercotel Las Torres, Hotel Management
Estimado huésped,Es un placer para nosotros conocer que ha disfrutado plenamente en Sercotel Las Torres, y que su experiencia ha resultado confortable. Cada día tratamos ofrecer lo mejor a todos nuestros huéspedes, y nos alegra que este haya sido el resultado en su caso. Le agradecemos que nos haya dejado conocer su opinión. Esperamos que vuelva a elegirnos en sus futuras visitas a Salamanca. Para nosotros será un placer recibirles de nuevo.Reciba un cordial saludo.
by A traveller
Posted Aug. 28, 2023 on Expedia
This place was a bargain, priced delight! Right around the corner from plaza mayor close to everything and walkable to the beautiful areas of Salamanca. We will stay again at this place. It was wonderful.
Comment from Hotel Management
Aug. 31, 2023 by Guest Experience Manager Sercotel Las Torres, Hotel Management
Dear guest,Thank you for your review of your recent stay at our hotel, as it will allow us to improve our services. We are glad to see that your experience was positive and that you enjoyed your stay at Sercotel Las Torres.We hope you will visit us again soon and continue to enjoy our hotel.Best regards.
by A traveller from London
Posted Jul. 30, 2023 on Expedia
Comment from Hotel Management
Aug. 21, 2023 by Marisol García Guest Experience Manager, Hotel Management
Estimada AlionaLe agradecemos que haya valorado su reciente estancia en nuestro hotel, ya que nos permitirá mejorar nuestros servicios. Nos alegra comprobar que su experiencia ha sido positiva, y que ha disfrutado en Sercotel Las Torres.Esperamos que vuelva pronto a visitarnos y siga disfrutando de nuestro hotel.Saludos.Guest Experience ManagerSercotel Las Torres
by A traveller
Posted Jul. 28, 2023 on Hotels
Comment from Hotel Management
Jul. 31, 2023 by ., Hotel Management
Estimada María,Es un placer para nosotros conocer que ha disfrutado plenamente en Sercotel Las Torres, y que su experiencia ha resultado confortable. Cada día tratamos ofrecer lo mejor a todos nuestros huéspedes, y nos alegra que este haya sido el resultado en su caso. Le agradecemos que nos haya dejado conocer su opinión. Esperamos que vuelva a elegirnos en sus futuras visitas a Salamanca. Para nosotros será un placer recibirles de nuevo.Reciba un cordial saludo.Alberto Barrios Guest Experience Manager
by A traveller
Posted Jul. 15, 2023 on Expedia
Comment from Hotel Management
Aug. 21, 2023 by Marisol García Guest Experience Manager, Hotel Management
Estimado MarkLe agradecemos que haya valorado su reciente estancia en nuestro hotel, ya que nos permitirá mejorar nuestros servicios. Nos alegra comprobar que su experiencia ha sido positiva, y que ha disfrutado en Sercotel Las Torres.Esperamos que vuelva pronto a visitarnos y siga disfrutando de nuestro hotel.Saludos.Guest Experience ManagerSercotel Las Torres
by A traveller
Posted Jul. 12, 2023 on Expedia
Staff very nice and room very nice. The only issue was that the top bunk had a loose screw and almost fell off. But otherwise all good
Comment from Hotel Management
Jul. 12, 2023 by Marián Izquierdo-Guest Experience Manager Sercotel, Hotel Management
Dear Jesus,We thank you for evaluating your recent stay at our hotel, as it will allow us to improve our services. We are glad to see that your experience has been positive, and that you have enjoyed Sercotel Las Torres.We hope you will visit us again soon and continue to enjoy our hotel.Greetings.Marián Izquierdo-Guest Experience ManagerSercotel Las Torres
