8/10 Good
Michele
Travelled with partner
Sep 22, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall stay was very good and the staff was friendly and helpful.
We arrived at approximately 2pm but our room was not ready, so we were checked in, our luggage held, and were told we could go to the buffet (all-inclusive) and use the resort.
Room was big, clean, and had an incredible view!
The beaches were gorgeous & staff cleaned area daily, including any Sargassum.
The buffet was open 6:30a-10;30a, noon-6pm and 7:30p-10p. The buffet food was average, but the restaurant style menus were incredible. They scheduled us for one as we arrived and we scheduled another to celebrate an special occasion.
The food service & bar staff were very professional and did their jobs well!
This place has an incredible security staff. We definitely felt safe.
Only complaints:
The room's ceiling fan was slow & our request to have diet soda in mini fridge was a toss.
Smoking is allowed in most areas which sometimes made it difficult to enjoy room balconies, pool area and - on occasion - restaurants.
On 2 occasions we noticed VERY young teens (13-15 yo). It only became bothersome (for adult-only hotel) when hearing 'Mom" across the pool as well as having an ear piercing scream when jumping into waves at the beach.
VIP services allow 20% off at spa, but not on all services. My pedicure was not included.
Michele
Stayed 7 nights in Sep 2025
