Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,1 Service et personnel
2,7 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dissatisfaction
Publié le 20 janv. 2024 sur HotelsPros: Great Food nice pools
Cons: No wifi the and the front desk people are rude. Also far from all the main attractions this hotel is pretty much a motel with me ce pools. Don't recommend at all.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Managment, Gestion de l’hôtel
Dear Cesar O,Thank you for sharing your feedback on Decameron San Luis. We apologize for the inconvenience you experienced regarding the lack of WiFi and the behavior of our front desk staff. We understand that the distance from the main attractions might not have met your expectations. We appreciate your comments on the food and the pools. Your feedback will be shared with the team for improvement. We hope to have the opportunity to welcome you back in the future to provide a better experience.Sincerely,Octavio BentGeneral ManagerDecameron San Luis
par un voyageur
Publié le 13 janv. 2024 sur Expedia
not worth it.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Managment, Gestion de l’hôtel
Dear Mr. IckelThank you for your review, Ickel. We are sorry to hear that you found Decameron San Luis not worth it. We appreciate your feedback and will take it into consideration. Our goal is to continuously improve and provide the best experience for our guests. If there is anything specific you would like to share or discuss, please don't hesitate to reach out to our customer service team. We value your opinion and hope you will consider staying with us again in the future.Best Regards,Octavio Bent ZapataGeneral Manager
par un voyageur
Publié le 26 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2023 par Managment, Gestion de l’hôtel
dear Pamela AnaliaOn behalf of all the Decameron San Luis hotel, we want to thank you for let us know your opinion, which is very important to us.We are very sorry to read that we did not meet your expectations on all of our services. We review these situations with the areas in charge and we are taking corrective actions, in order to continuously improve the experience of our clients.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,Octavio Bent
par un voyageur
Publié le 27 févr. 2022 sur Expedia
Well kept up property.
We were disappointed that we could no longer stay at 1 and play at the other 5 resorts.
Commentaires de Gestion de l’hôtel
14 mars 2022 par Octaivo Bent, Gestion de l’hôtel
Dear Guest,
On behalf of all the Decameron San Luis hotel, we want to thank you for let us know your opinion, which is very important to us.
We are glad to know that you have enjoyed the services and options offered by our hotel.
We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations.
Best Regards,
par un voyageur
Publié le 4 déc. 2021 sur Expedia
they will not let you make dinner resevations on your 1st day , and every morning at 7am i had to go to desk to make a dinner reservation and then at 8am to reserve for the show, they do not have enough space for the ala carte restaurant and force u to eat in a buffet , it was horrible experience , not a good place for a vacation
par un voyageur
Publié le 29 nov. 2021 sur Expedia
par un voyageur
Publié le 15 avr. 2019 sur Expedia
par un voyageur
Publié le 13 avr. 2019 sur Expedia
Muy buena atención , bien la
Comida , esperamos regresar
par un voyageur
Publié le 13 juill. 2018 sur Expedia
par un voyageur de Montréal
Publié le 13 mai 2018 sur Expedia
Worst experience ever. We had our honeymoon completely ruined by this « resort ». The so called beach is about 15 meters long and is filled with huge rocks that made it impossible for us to cross. The hotel staff was arrogant, the food disgusting, the room was small without a mirror (only the frame), only one lamp out of the two was working... We though at least we will chill at the disco... No! The disco is under reconstruction. When we mentioned to the manager of the resort the photos from Expedia, he said he had spoken to them about taking down some of those pictures as they dont represent the current state of the resort. We will file a complaint, dont go to this resort... I have been to 2 star hotels much better than this!
