Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Spring break???!!!!!
Publié le 16 mars 2024 sur HotelsThe only problem was the construction traffic between the hotel and downtown San Antonio
Commentaires de Gestion de l’hôtel
17 mars 2024 par John C., Gestion de l’hôtel
Thank you Janet for you response regarding your stay with us, we value your patronage and appreciate your comments. Yes the construction is a headache, however it will certainly make traffic control a smoother operation as our city continues to bloom.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Room was dirty and transients on property staff was rude
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Management , Gestion de l’hôtel
Good Afternoon Estancia,We appreciate your feedback concerning your stay. We are sorry that we did not meet nor exceed your expectations on your recent visit. We will use your feedback as teaching tools to be better for you and all other guests. We hope that you will give us another chance to show you that we can and will meet your expectations. Have a great day!
par un voyageur
Estancia
Publié le 11 mars 2024 sur HotelsPara empezar la habitación olía a mucho humedad, encontré basura de huéspedes anteriores detrás del buró y la alfombra, sobre todo en las esquinas, estaba bastante sucia. Nunca nos hicieron la limpieza de la habitación en 3 días que estuvimos ahí, ni cambio de sabanas ni de toallas. Los pasillos bastante sucios también. El aislamiento sonoro de las ventanas y puerta no es suficiente para mitigar el ruido de la autopista.
Commentaires de Gestion de l’hôtel
17 mars 2024 par JC, Gestion de l’hôtel
Gracias Estancia por su repuesto. Espero que todo le fue bien en su viaje a su casa. Tus comentarios son muy imporante.
par un voyageur de Grand Prairie
Publié le 11 mars 2024 sur Expedia
People that were staying there being noisy and fighting.
Commentaires de Gestion de l’hôtel
14 mars 2024 par John C., Gestion de l’hôtel
Thank you Irene for responding in regards to your stay, we value your feedback and appreciate your comments. We apologize for any inconvenience or disturbance during your stay. We will not stand for any violence or problems at the hotel. Please let someone know at the office of any suspicious activity, we have monitored full surveillance of all major entries and walkways, we take action immediately. Your safety is of top priority. Please report anything anytime immediately, we take action. We hope to see you again when you visit the San Antonio area, until then Happy Travels.
par un voyageur
Publié le 9 mars 2024 sur Expedia
My hotel room had black mold in the shower. I had to tell them it was there. Last night, the bathroom door was stuck and I had to break it down to get out. I let the manager know what happened this morning, so he called the general manager. She refused to speak with me, and then instructed the manager to charge me $150 dollars for the damages. She showed up minutes later and didn't even look at me. She didn't apologize for what happened at all. She treated me like I wasn't there.
Commentaires de Gestion de l’hôtel
14 mars 2024 par John C., Gestion de l’hôtel
Thank you Larry for responding in regards to your stay, we value your feedback and appreciate your stay. Your comments have been forwarded to the appropriate department for review. We apologize for any inconvenience.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Wish the breakfast was a little more substantial for my working husband
Commentaires de Gestion de l’hôtel
10 mars 2024 par John C., Gestion de l’hôtel
Thank you Susy for responding in regard to you stay, we value your feedback and appreciate your notes. Your input has been forwarded to the appropriate department for resolution.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par John, Gestion de l’hôtel
Thank you Jose for responding in regards to your stay, we value your input and appreciate your comments. We hope to see you again in the near future.
par un voyageur
No hot breakfast- beta test showed a hot breakfast
Publié le 3 mars 2024 sur HotelsWe stayed thinking there would be a full hot breakfast. Pictures on the website showed a full hot breakfast. When we checked in we found out it was continental and it was due to a ‘beta test’ being done by Best Western. They would not refund the $ for us to stay somewhere with breakfast. We spent and additional $65 on breakfast. Disappointed in customer service
Commentaires de Gestion de l’hôtel
3 mars 2024 par John C., Gestion de l’hôtel
Dear Charles, We sincerely apologize for the miscommunication in regards to the breakfast menu. It is our mission to make your stay the best possible, however this is a motion that Best Western has put forth, we appreciate your comments, your voice will be heard and should have a strong effect of the outcome of this test. Thank you.
par un voyageur
Sleep, Shower, Leave
Publié le 21 févr. 2024 sur HotelsIf you are okay with just a place to stay that may or not have bed bugs, this is your motel. The interior and exterior definitely needs to be restored and repaired in several areas. The breakfast is a cold breakfast so if cereal is your thing, this is your place! Very convenient to race track if that is where your destination is ending. Just know that this is a place to sleep, shower, and leave.
Commentaires de Gestion de l’hôtel
1 mars 2024 par John C., Gestion de l’hôtel
Dear Valued Guest:Thank you for responding in regard to your stay with us, it was a pleasure having you as our guest. We value your comments and appreciate your input. We hope to see you again when you travel to our area, until then, Happy Travels!
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par John C., Gestion de l’hôtel
Thank you Dawn for responding in regards to your stay, it was a pleasure having you as our guest, we value your input and we hope to see you again when you visit the San Antonio area.
