Note fondée sur 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2024 sur Expedia
They have roches .. and it smells dogs barking and loud people
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Brinda, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for any challenges you faced during your stay. We follow strict standards regarding our suites' housekeeping and pest control, and we genuinely value the comfort of our guests. Therefore, we deeply regret falling short in the outlined aspects. We will share your observations with our respective teams to ensure future guests receive the exceptional experience they deserve. We hope you will consider choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management
par un voyageur
Publié le 18 mars 2024
Everything
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Mary, Thank you so much for your outstanding review. We are glad that everything went well during your stay. We love what we do, but being recognized for a well-done job is always excellent! Thank you for choosing Extended Stay America, and we look forward to hosting you again on your next visit.Sincerely, Hotel Management
par un voyageur
Publié le 17 mars 2024 sur Expedia
Room was not clean. Floor was so sticky that the floor towel was sticking to my slippers after walking around the room for a while.
par un voyageur
Publié le 16 mars 2024 sur Hotels
Easy check in and check out
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Andrea, Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted you had a positive experience with our check-in and check-out service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon.Sincerely,Hotel Management
par un voyageur
Overall i enjoy staying here.
Publié le 15 mars 2024 sur HotelsHad to change rooms because i had forgotten my disinfectant spray to clean.
Second room was cleaner but they had to give me two beds instead of one so when i extended they charged me more. Room wasnt fully stocked with towels.
We saw 2 roaches. I really hope I didnt bring any home with me.
Front desk doesn't communicate with one another about extension. so we are usually disturbed in the morning.
Dirty hallway, stains.
The room didnt smell this time but it has before.
Pro - love the kitchenette. Con - you have to ask for the pans, utensils, cups, etc at the front desk.
Pro - budget friendly
Pro - staff is usually very helpful and nice.
Pro - muffins, coffee, gronolas and oatmeal in the morning until 930.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeanette, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
par un voyageur
Overall chill place.
Publié le 15 mars 2024 sur HotelsHad to change rooms because of noisy AC.
Second room shower had hair everywhere. I cleaned the shower myself, it was late already and didnt want to ask to switch rooms again.
A lot of roaches these past couple times we have stayed here. I really hope I didnt bring any stow aways home with me. Some were so tiny.
Front desk doesn't communicate with one another about extensions most of the time so we are disturbed in the morning.
Dirty hallway, stains and with roaches out there too.
No weird room smell this time in the room but that has been the case a few times. I take air freshner with me for this reason.
Pro - Appreciate the kitchenette. Con - you have to ask for the pans, utensils, cups, etc at the front desk.
Pro - budget friendly
Pro - staff is usually very helpful and nice.
Pro - muffins, coffee, gronolas and oatmeal in the morning until 930. I miss it half the time because i dont wake up early enough but when i have its appreciated.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are sorry to read you had several issues during your stay, and we appreciate you sharing these details. We are very grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
par un voyageur
Publié le 12 mars 2024 sur Expedia
par un voyageur
Publié le 10 mars 2024 sur Hotels
My room smelled. The room was run down and loud all around. The binds were broken and would not open. The sheets were disgusting with brown marks as well as a big red spot!!! I was only there for 2 hours and left. Was grossed out. People banged on the walls.Never will stay there again!!!!
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for taking the time to evaluate our hotel. We are sorry to read that your room did not meet your expectations, and we apologize for any housekeeping issues. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. We want the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
par un voyageur
Publié le 9 mars 2024 sur Expedia
I like everything about this place. One night turned into 2 weeks.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Ganice, We're thrilled to hear that you enjoyed your extended stay at Extended Stay America! It's fantastic to know that our accommodations met your needs so well. We appreciate your positive feedback and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 9 mars 2024 sur Expedia
The room was clean. Upgraded bathroom. Only downfall was not having coffee in the room.
