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Hotel Cielo y Selva, San Cristobal de las Casas

3.0 star property
3-star hotel near Na Bolom Cultural Museum

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Photo gallery for Hotel Cielo y Selva, San Cristobal de las Casas

Reception
Arcade
Exterior
Double Room, 2 Queen Beds
Flat-screen TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Francisco I Madero #94, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230
  • Place, Na Bolom Cultural Museum
    ‪7 min walk‬
  • Place, Guadalupe Church
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪128 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Ensuite

Standard Room, 1 King Bed, Ensuite

Standard Room, 1 King Bed, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

About the area

San Cristóbal de las Casas

Heart of San Cristóbal de las Casas.Within a 10-minute walk of this Barrio de Guadalupe hotel, you'll find Na Bolom Cultural Museum and Guadalupe Church. Foro Cultural Kinoki and Café Museo Café are also within half a mile (1 km).

What's nearby

  • Na Bolom Cultural Museum - 7 min walk - 0.6 km
  • Foro Cultural Kinoki - 8 min walk - 0.7 km
  • Guadalupe Church - 8 min walk - 0.7 km
  • San Cristóbal de las Casas Cathedral - 10 min walk - 0.9 km
  • Plaza 31 de Marzo - 10 min walk - 0.9 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 77 min drive

Restaurants

  • ‪Los Chapulines - ‬3 min walk
  • ‪Antojitos La Cheyona - ‬3 min walk
  • ‪5 elementos - ‬2 min walk
  • ‪Jardín La Reserva - ‬4 min walk
  • ‪Yoi! sushi - ‬3 min walk

About this property

Hotel Cielo y Selva, San Cristobal de las Casas

3-star hotel near Na Bolom Cultural Museum
Free breakfast is served daily. Public spaces have free WiFi. Hotel Cielo y Selva, San Cristobal de las Casas also features tour/ticket assistance and room service (during limited hours).

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 21 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Hotel Cielo y Selva, San Cristobal de las Casas offers 21 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels.

Bathrooms include showers. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children stay free in the same room as the parent or guardian when using exisiting bedding.

Property is also known as

Los Altos Hotel Spa San Cristobal de las Casas
Los Altos Hotel San Cristobal de las Casas
Los Altos San Cristobal de las Casas
Hotel Los Altos Hotel San Cristobal de las Casas
San Cristobal de las Casas Los Altos Hotel Hotel
Los Altos Hotel Spa
Los Altos
Hotel Los Altos Hotel
Los Altos Cristobal Las Casas
Los Altos Hotel
Hotel Cielo y Selva San Cristobal de las Casas
Hotel Cielo y Selva, San Cristobal de las Casas Hotel

Hotel Cielo y Selva, San Cristobal de las Casas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 122 reviews
Rating 8 - Good. 35 out of 122 reviews
Rating 6 - Okay. 17 out of 122 reviews
Rating 4 - Poor. 5 out of 122 reviews
Rating 2 - Terrible. 3 out of 122 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

MAYRA

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful all the time!
Stayed 8 nights in Nov 2025

8/10 Good

RAFAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service,
Stayed 3 nights in Nov 2025

6/10 Okay

Alicja

Travelled with partner
Disliked: Property conditions & facilities
The staff was very attentive. We could check in at 10am, instead of 3pm. The room was clean but mouldy, especially the bathroom and the ceiling above the bed. Cold.
Stayed 1 night in Nov 2025

8/10 Good

Karina

Stayed 1 night in Nov 2025

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful, we needed some ibuprofen, and the front desk representative, ordered it on his phone, and brought it to us. The bed is super comfortable, we loved the pillows and the sheets so much, that we took pictures of the labels. LOL. Brakfast included is njce, fresh fruit is good, coffee too. The only thing we wish was better, is the bathroom. My husband is 6 foot 2. He had a very tough time in the smallest bathroom we have ever seen. Without a single window, it becomes a sauna after a shower, which creates mold. Theres a really big concrete closet across the room, turn it into a nice bathroom! We loved everything else about this hotel. We will be back, the energy is beautiful.
Stayed 1 night in Nov 2025

2/10 Terrible

Pablo

Disliked: Staff & service, property conditions & facilities, room comfort

Muy fría y húmeda

La habitación es muy pequeña, con mucha humedad creada por el baño, la ducha no cuenta con una ventilación apropiada, las paredes con salitre. En mi opinión la habitación fue improvisada, sin suficiente ventilación y la humedad le hacen ser una habitación muy fría y nada cómoda.
Stayed 1 night in Dec 2024

10/10 Excellent

Janett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time on it and I love the place!
Stayed 1 night in Sep 2024

10/10 Excellent

Lalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in May 2024

6/10 Okay

Hugo

Liked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El baño muy chico, la recepcionista muy amable y atenta, los tours excelentes
Stayed 3 nights in Jan 2020

10/10 Excellent

Koby, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our time in this hotel It’s small not so crowded and not expensive
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed for 8 nights with my family and hotel served its purpose. Had a place to crash at a reasonable cost after taking part in continuous tours. Staff itself is very friendly but if you want a straight and concrete answer I recommend to check with the young male attendant or the lady who works the morning shift. Only complaint and bad experience was with with their private taxi service. We payed a fixed fee up front to the hotel. The driver who picked us up claimed he did not have any money and had us paid the toll road fees. . I immediately called the hotel. We ended up eating up the costs for the toll fees going to the airport. Next time, I will use a shared airport shuttle service like ADO or others like we did when we arrived to San Cristobal. We booked our own tours through a different agency to save some money. We ate at the restaurant once on our first day and the food is comparable to other restaurants. We had a tour on the first day and we were to be picked up at 8:00. The restaurant opens at 7:00 AM and you can order a la cart. The waiter mentioned to the cook that we had a tour and the cook replied back what did she want her to do. Hotel is about a 15-20 minute walk to the city center. Rooms are small, have a small window, and no ceiling fan. At night if you open the windows be prepare to listen to the tv from your neighbor, people coming in and out, and possibly people barfing on a weekend night which we experienced on our last day.
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 8 nights in May 2019

10/10 Excellent

Lindsey, San Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Habitación muy limpia, buena atención y muy céntrica todo está caminando
Stayed 4 nights in Nov 2025

8/10 Good

José Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities
Un excelente hotel y lugar en San Cristóbal de las Casas, la atención excelente, la cama cómoda, la habitación amplia, solo mejoraría en ponerle a un regulador a las coladeras de baño y lavavo ya que sale mucho el olor a drenaje
Stayed 1 night in Nov 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities
excelente servicios
Stayed 1 night in Nov 2025

10/10 Excellent

Sandra Elizabeth

Stayed 1 night in Nov 2025

8/10 Good

janeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El precio y la propiedad son buena opción No hay estacionamiento y hay que dejarlo afuera aunque es seguro. Dentro del hotel hay mucho ruido
Stayed 2 nights in Sep 2025

6/10 Okay

Magui

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

Eduardo Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno podría mejorar pero en general bastante bien, queda un poco lejos del centro y no tiene estacionamiento pero el servicio y la limpieza muy recomendables. Las camas son muy cómodas aunque la puerta del baño solo es como la de una regadera.
Stayed 2 nights in Sep 2025

8/10 Good

paolo miki

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Pilar yesenia Águila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está bien cercano
Stayed 3 nights in Aug 2025

10/10 Excellent

Alberto, Saltillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo sugeriria mas limpieza profunda en los baños porque los azulejos muestran hongo. Y en las mañanas hay fruta, waffles, cafe, te, jugo, yogurt y cereal y tal vez agegar huevos cocidos estaria super.
Stayed 6 nights in Jul 2025