Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by R. Acosta, Hotel Management
Dear Guest,Thank you for your kind rating! We're delighted to know you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future. If you have any specific feedback or requests for your next visit, feel free to share them with us. Safe travels
by A traveller
Not a typical Marriott Courtyard
Posted Jan. 29, 2024 on HotelsIt began with discovering the only parking was Valet and your car was parked on the street. We drove around in circles on one way streets trying to get to the Valet. We gave up and parked far away in a safe area and then tried to get a cab. Good luck hailing a cab in SD. Or a Uber. We had two “no shows”. There are plenty of bicycle cabs if you like that sort of ride. Check-in was quick and uneventful. The hotel was built in 1928 and most of the architecture was maintained. That part was charming if you appreciate historical landmarks. The rooms were tiny. It was two of us with their own room. One room had the bathroom sink in the room with the shower and toilet in the bathroom. Strange. Neither room had a bathroom door that closed. The bathroom doors were warped in both rooms. The renovated rooms were small, cheaply redone, one room smelled musty, and overall disappointing. The positives consisted of a pretty bar, quick check-in, and a noon check out.
Comment from Hotel Management
Feb. 12, 2024 by R. Acosta, Hotel Management
Dear GuestThank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconveniences or shortcomings you experienced during your time with us. I would also like to ensure you we will communicate with our valet manager to make sure our valet services are communicated properly, since we do not park our valet vehicles outside, rather in parking garages used solely by other hotels.We hope that you will consider giving us another opportunity to exceed your expectations on your next visit to the Courtyard Marriott, Downtown. My management team has also reached out personally so please feel free to contact us if you would like to discuss your experience further or if there is anything else we can do to assist you.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Veronica. P, Hotel Management
Thank you for rating your recent stay. I'm glad we could provide you a 5 star experience. We hope to see you next time!
by A traveller
Posted Jan. 28, 2024 on Expedia
The place was fairly good.
Comment from Hotel Management
Feb. 12, 2024 by R. Acosta, Hotel Management
Your satisfaction is our utmost priority, and we can't wait to have the opportunity to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel.
by A traveller
Posted Jan. 28, 2024 on Expedia
Very good thank you
Comment from Hotel Management
Feb. 12, 2024 by R. Acosta, Hotel Management
Dear Guest, We're thrilled to hear that you enjoyed your time at our hotel. Providing exceptional experiences for our guests is what we strive for, and we're delighted to have met your expectations. We hope to have the pleasure of welcoming you back for another memorable stay.
by A traveller
Great time to be had!
Posted Jan. 21, 2024 on HotelsExcellent memorable time in San Diego. Touring the city using hop on hop off introduced us to various parts of the city. The hotel staff was instrumental in telling us the places to visit and not visit. We had a great time thanks to the entire staff of Courtyard Marriott from front staff to wait staff to housekeeping. Thanks for a helping to make my 70th birthday celebration phenomenal
Comment from Hotel Management
Jan. 23, 2024 by R. Acosta, Hotel Management
Dear Guest,Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had a fantastic stay with us and that our front desk team was able to contribute to your positive experience.Our team takes great pride in providing excellent service, and it's always rewarding to know that their efforts are appreciated. We'll make sure to pass on your kind words to the front desk staff, and welcome your return in the future.
by A traveller
Posted Jan. 17, 2024 on Expedia
This property is a beautiful old bank building tastefully repurposed into a very nice hotel.
Comment from Hotel Management
Jan. 23, 2024 by R. Acosta, Hotel Management
Dear Guest, Our properties historical status is a feature we are proud of, and are glad it was a positive staple during your stay. We hope our recently finished remodeling, as well as our commitment to our unique architecture will help you choose our property when your travels bring you back to our area. Thank you for your feedback and have a wonderful day.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by R. Acosta, Hotel Management
Dear Guest,We are glad your stay was great and would appreciate any feedback in order to assure we reach your 100% satisfaction in the future, thank you!
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by R. Acosta, Hotel Management
Dear Guest, we appreciate your review and are glad you enjoyed your stay, We hope to see you in the future.
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by R. Acosta, Hotel Management
Dear Guest, We are sorry we were not able to meet your 100% satisfaction and we would love any feedback necessary to help us achieve that goal. Our priority is to ensure your stay is as comfortable and convenient as possible. Feel free to reach out to our management team if you have any further questions and we hope to welcome you back.
