Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2022 sur Expedia
Cet établissement est un trou à rats. J'ai dû changer de chambre dès mon arrivée parce que c'était sale, très sale. On m'a donnée une autre chambre, un peu moins sale. J'ai fait le ménage le lendemain parce que j'y restais 6 autres nuits. Pas de meubles dans la chambre, pas de séchoir à cheveux, pas de papier mouchoir. Aucune femme de ménage n'est passée au cours de mon séjour. Ce motel devrait être attribué aux sans abris. J'ai vu que le responsable du motel est un mexicain. Donc, conclusion: ceci explique cela.
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Nicole,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.
par un voyageur
Séjour pas terrible
Publié le 10 oct. 2022 sur HotelsJe suis resté trois nuits dans cet hôtel, le ménage n'a jamais été fait, les serviettes jamais changées.
Hôtel bruyant, des individus traînant sur le parking en criant.
Dernière fois dans un motel 6.
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Sebastien,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 7 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2022 par Brand Experience Team, Gestion de l’hôtel
Dear Patrick,
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.
Until then, we’ll leave the light on. For you.
par un voyageur
Publié le 20 mai 2024
The staff did not acknowledge us. The room and halls smell. The room smelled like urine. The toilets kept clogging. They did not fix them but instead brought us a plunger to use ourselves. The keys being deactivated day one when u have 2 night stay was very inconvenient when u have 2 small children trying too get into ur room. The one office girl says nothing just hands us the key no directions nothing. I had to ask whete the room was. Poor services and cleanliness is lacking. Staff may also want to chsnge their cleaning water more often and wipe down the walls. It was inconvenient too not to atleast have a microwave and a coffee pot in room. This was my first motel 6 experience and it will be my last. Normally i would say you get what u pay for. But when ur spending 150 a night u have atleast somewhat of an expectation.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Allison,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
par un voyageur
Publié le 27 févr. 2024
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for the 3 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
par un voyageur
Publié le 26 févr. 2024
There was no TV connection, claimed someone's working on it.
Beds needs to be replaced, you're laying on springs.
People sleeping in car I'm back parking lot.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.
par un voyageur de North Las Vegas
Publié le 20 févr. 2024 sur Expedia
The property was old and very unsafe. The ice machine was broken..so we had to go to another tower for it..horrible place and filled with homeless people
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Like my stay
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The inside of this hotel smells like urine. The place has no shampoo, no hairdryer, and the towels feel slippery. The hallway between rooms looks like its not been cleaned in a year. Would not recommend - this is one of those D tier motels.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
El cuarto un poco sucio , el baño hace un ruido muy feo cuando abres el agua caliente al bañarte
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for staying at our hotel! We're happy you gave us a 4-star rating. We're sorry for any inconvenience you experienced during your stay. We've shared your feedback with our team to make things better. We always aim to make your stay great and hope to see you again in the future!
