Ratings based on 886 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from SEATTLE
Posted Apr. 10, 2024
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening,Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us.
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening Ruben,Thank you for staying with us and thank you for taking the time to leave us a review.
by A traveller from San Bernardino
Posted Jan. 30, 2024 on Expedia
During our stay our shower would fill up and not drain properly. So, we contacted the front desk, and they sent up a maintenance technician to review the shower drain. Then advised us that he would be back in a few minutes with tools to unclog the drain. I took the maintenance technician less than 30 minutes to unclog the drain. That same night the toilet clogged and filled up the bowl. Not sure if the maintenance technician just pushed the issue down the sewage system but I am just speculating. We informed the front desk again when we checked out.
We also never had our room touched up, towels replaced, etc. so we called down to the front office the night prior to needing towels and they said they would have someone bring some up. No one ever came. We had to go down to the front desk and ask for towels the next morning, Luckly they had some towels at the front desk as the maids did not come in for another hour.
Comment from Hotel Management
Jan. 31, 2024 by Front Desk, Hotel Management
Hello Damon, thank you for sharing your concerns. We are sorry to hear that there were some issues with the drainage and the towel delivery. We will pass the information down so that these discrepancies don't reoccur. Regarding housekeeping services, at Porto Vista, housekeeping is not automatic but upon daily request.
by A traveller
Posted Jan. 27, 2024 on Expedia
No elevator dirty floor
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening Jose Javier,we apologize that you did not enjoy your stay with us and we will look into the cleanliness of your floors and we do apologize. Due to the recent floods unfortunately we did have the elevators down for a couple of days. Thank you for taking the time to leave us a review.
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening Tim,Thank you for staying with us and thank you for taking the time to leave us a review.
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Clayton Stone, Hotel Management
Good Evening, Thank you for leaving such a nice review. We are happy that you enjoyed your time with us and hopefully you get a chance to stay with us again in the near future,
by A traveller
Posted Jan. 23, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening Rodrigo,Thank you for staying with us and thank you for taking the time to leave us a review. We are so happy to see that you enjoyed your stay with us.
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening Juan,Thank you for staying with us and thank you for taking the time to leave us a review. We apologize that you did not enjoy your stay with us.
by A traveller
Posted Jan. 21, 2024 on Hotels
At first they put us in a different type of room than the one I had reserved so we had to be changed. Then in the new room the bathroom door wouldn’t even close properly, the bed was uncomfortable, the WiFi was the slowest I had ever experienced, and there was a major disturbance in the room next to us that had us scared to be there.
Comment from Hotel Management
Feb. 2, 2024 by Clayton Stone, Hotel Management
Good Evening,We are so sorry to hear about your recent stay with us. I will research the issues mentioned and thank you for taking the time to leave us a review.
