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citizenM San Francisco Union Square

4.0 star property
4-star hotel near Moscone Convention Center, connected to a rail/subway station

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Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast (USD 22.50 per person)
Room, 1 King Bed (High Floor)
Lobby
View from property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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CA $131 total
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About the area

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Union Square hotel, you'll find Union Square and Palace Hotel. Oracle Park and San Francisco Bay are also within 2 miles (3 km).

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 6 min walk - 0.6 km
  • Warfield Theatre - 7 min walk - 0.6 km
  • Moscone Convention Center - 8 min walk - 0.7 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

4-star hotel near Moscone Convention Center, connected to a rail/subway station
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business center and coworking spaces are available. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
CitizenM San Francisco Union Square offers 195 accommodations with iPads and safes. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Housekeeping is provided on request.

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includes taxes & fees
Apr 12 - Apr 13
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

How close is citizenM San Francisco Union Square to the airport?

CitizenM San Francisco Union Square is 19.6 mi (38-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM San Francisco Union Square?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on Apr 12, 2026 start from CA $193, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM San Francisco Union Square have an airport shuttle?

Airport shuttle services are not available at citizenM San Francisco Union Square.

How close is citizenM San Francisco Union Square to the beach?

This hotel is 6 mi (32-min drive) from Ocean Beach.

Does citizenM San Francisco Union Square offer free breakfast?

Free breakfast isn’t provided at citizenM San Francisco Union Square, but buffet breakfast is offered for a fee of USD 22.50 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM San Francisco Union Square?

No, there is no casino at this hotel, but Artichoke Joe's Casino (15-min drive) and San Pablo Lytton Casino (22-min drive) are nearby.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM San Francisco Union Square?

Free parking is not available at this hotel.

Does citizenM San Francisco Union Square have a pool?

CitizenM San Francisco Union Square does not have a pool.

Does citizenM San Francisco Union Square have a restaurant?

Yes, there is a restaurant on site.

Does citizenM San Francisco Union Square have a spa?

There are no spa services available at this hotel.

How close is citizenM San Francisco Union Square to downtown San Francisco?

CitizenM San Francisco Union Square is 1 mi away from San Francisco.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1153 out of 1461 reviews
Rating 8 - Good. 220 out of 1461 reviews
Rating 6 - Okay. 48 out of 1461 reviews
Rating 4 - Poor. 22 out of 1461 reviews
Rating 2 - Terrible. 18 out of 1461 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Stayed 1 night in Mar 2026

10/10 Excellent

Sandhya, WASHINGTON

Stayed 3 nights in Jan 2026

10/10 Excellent

PAJHONGJIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great location. Clean and comfortable bed.
Stayed 3 nights in Dec 2025

2/10 Terrible

Tyler

Stayed 4 nights in Dec 2025

8/10 Good

Sharma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this economical hotel. My only issue (which is possibly with Expedia and not the hotel) is that we paid for a “high floor” room but none was available. Will stay at CitizenM again but will book direct next time.
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Friendly staff!
Stayed 4 nights in Dec 2025

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s great for a couple or an individual business trip because rooms are great but very small. Like an indoor cabin in a cruise . But super comfortable, trendy, modern with all the tech gadgets. Great location, Easy access to train station, fisherman’s trolley, union square is right behind . Security too.. I will definitely give it a 10/10 and would stay again
Stayed 2 nights in Oct 2025

6/10 Okay

Michelle

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff and everyone was fine room was not very clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Crystal, Norwalk

Stayed 1 night in Dec 2025

8/10 Good

Pepi

Liked: Cleanliness, property conditions & facilities
Atmosphere is very different from standard hotel. Very chill and laid back. Early check in was not an option despite hotel not seeming to be to busy.
Stayed 4 nights in Dec 2025

10/10 Excellent

Janice, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay perfect home away from home
Stayed 2 nights in Dec 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Clean room, kind helpful staff, convenient location.
Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Stayed 3 nights in Dec 2025

10/10 Excellent

Joshua

Stayed 1 night in Dec 2025

4/10 Poor

Benjamin

Business traveller
Liked: Cleanliness
Disliked: Amenities
Tax problem after prepaid booking, will try a $18.52 charge when you get there, subpar lobby, no body soap/wash in the shower, pretty stiff pillows and rough bedding.
Stayed 1 night in Dec 2025

8/10 Good

Liron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The check-in process with a bit too complicated, unnecessarily. Hotel is really nice and has a cool vibe to it. Was perfect for a short business trip
Stayed 1 night in Oct 2025

10/10 Excellent

Fabian

Stayed 2 nights in Dec 2025

6/10 Okay

Heidi

Travelled with partner
Disliked: Amenities, property conditions & facilities
Tiny pod for room which was fine; had to dodge a person throwing her crack pipe and human fecies.
Stayed 1 night in Dec 2025

10/10 Excellent

Arlindo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service, great room!!
Stayed 4 nights in Dec 2025

10/10 Excellent

MaryCarmen, Winton

Stayed 2 nights in Nov 2025

10/10 Excellent

Sua

Stayed 3 nights in Dec 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect size for solo traveler, great and welcoming staff, good selections for snacks and drinks at the bar, comfy living room area, all in a good location for getting to transit and shopping.
Stayed 1 night in Dec 2025

10/10 Excellent

Carla A

Liked: Cleanliness, amenities, property conditions & facilities
The room and staff were FABULOUS
Stayed 3 nights in Dec 2025

10/10 Excellent

David S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this place. This is my second time there and felt so cozy! I will always stay there when we visit SF
Stayed 3 nights in Dec 2025