Ratings based on 777 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024
Comment from Hotel Management
Mar. 26, 2024 by Infinity Hotel Management, Hotel Management
Dear Brandon. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
by A traveller
Posted Jan. 28, 2024 on Expedia
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Comment from Hotel Management
Feb. 2, 2024 by Guest Services, Hotel Management
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Infinity Hotel Management, Hotel Management
Dear Rakesh,We are delighted to see your perfect rating of our hotel. It's great to know that your stay at Infinity Hotel San Francisco met your expectations. We continually strive to provide our guests with an exceptional experience, and your review indicates that we are heading in the right direction. We look forward to welcoming you back in the future. Best regards,
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Guest Services, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A traveller
Over-priced, no amenities
Posted Jan. 9, 2024 on HotelsGreatly over-priced at $500/night, minimal to no amenities, no exterior window, small, noisy, only elevator not functioning
Comment from Hotel Management
Jan. 14, 2024 by Guest Services, Hotel Management
Dear Carolyn, Thank you for sharing your detailed review of your recent stay with us. Thank you for bringing your concern to our attention. We apologize for any inconvenience you experienced due to the Elevator upgrade during your stay. Our hotel is reasonably price but due big conference the rates were higher thought the city during that week.Our Elevator is back online and our team is committed to providing a comfortable stay, and we appreciate your understanding.We hope to have the opportunity to welcome you back for a more seamless experience.
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Guest Services, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Guest Services, Hotel Management
Dear Katie,Your Five star review brings a great deal of joy to our team. Your satisfaction is our priority and we strive to provide an exceptional experience for all our customers. We hope to have the pleasure of serving you again soon.
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Guest Services, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A traveller
Decent place, good location.
Posted Dec. 31, 2023 on HotelsWe stayed 2-nights in San Francisco for an event. The hotel is in walking distance of the Palace of Fine Arts, which is great. However, upon check-in we were met with an out-of-service elevator and a room booked on the 4th floor. Having to use the stairs all weekend was annoying but whatever. The bathroom amenities and bed are pretty bougie. Worth a stay, as long as the evelvator is working.
Comment from Hotel Management
Jan. 14, 2024 by Guest Services, Hotel Management
Dear Guest, Thank you for bringing your concern to our attention. We apologize for any inconvenience you experienced during our Elevator upgrade.It's wonderful that you enjoyed the convenience of being within walking distance to the Palace of Fine Arts.Our Elevator is back online and our team is committed to providing a comfortable stay, and we appreciate your understanding.We're pleased to hear that our staff was friendly and helpful during your visit. If there's anything else we can assist you with or if you have additional feedback, please don't hesitate to let us know. We are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Guest Services, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
