Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2018 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Marie, Thank you for the outstanding rating for W San Francisco. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Jeaneen, We appreciate you choosing us and providing honest rating about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We appreciate knowing that you enjoyed your overall time with us, and we look forward to welcoming you back the next time you are in the area.Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 14 mars 2024 sur Expedia
Very non reasonable behavior from all staff
Commentaires de Gestion de l’hôtel
14 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Bishop, Thank you for choosing us and taking the time to leave a review. We are sorry for the issues you had. We aim to give each guest the absolute best service possible; therefore, we are disappointed that this was not your experience. We have shared your concerns with our Talent, and we appreciate your patience. We hope you will give us another chance; we would love to see you again.Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Valued Guest, Thank you for posting such a generous rating of W San Francisco. It is a pleasure to know we exceeded your expectations. We enjoyed having you, and we hope to see you again on your next visit to San Francisco. Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Sara, Thank you for the outstanding rating for W San Francisco. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Ellejah, Thank you so much for the perfect rating of your time at W San Francisco. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Sean, Thank you for choosing W San Francisco and for your gracious rating. We were pleased that we exceeded your expectations during your visit to San Franciso. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional experience.Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Publié le 4 mars 2024 sur Expedia
It was safe and convenient for me and my daughter; staff was great.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Patricia, We are delighted you and your daughter had a great stay with us! We appreciate you recognizing our amazing Talent who helps make memorable moments possible for our guests, delivering whatever/whatever service! Thank you for choosing W San Francisco, and we look forward to hosting you and your family again for another seamless experience. Take Care,Sean Johnson,Director of Hotel Rooms Operations
par un voyageur
Hidden costs. Dishonest business
Publié le 4 mars 2024 sur HotelsThere is a mostly hidden $40 PER DAY mandatory fee. Don’t be fooled by the claim that you can use it as a credit toward hotel purchases, the restrictions are extensive and the allowed uses all but guarantee you will pay more. Room service was way overpriced, laced with fine print fees and low quality food. It seriously isn’t that hard to make good cookies, but they don’t bother.
Being constantly tricked into higher costs was a major negative in what would otherwise have been a pleasant stay.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Director of Hotel Rooms Operations, Gestion de l’hôtel
Hello Karen, Thank you for taking the time to write your review. We regret your disappointment with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our site so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We will certainly discuss your feedback with our Talent to ensure we are being as transparent as possible. In addition, your remarks about the food we serve, particularly the cookies, have been noted and shared with the appropriate individuals to improve our overall guests' dining experience. We would welcome another opportunity to host you in the future.Take Care,Sean Johnson,Director of Hotel Rooms Operations
