Note fondée sur 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Laurice, it seems you've left a rating without any specific feedback. If there's anything you'd like to bring to our attention or any areas where we can improve, feel free to share. We value your input and always strive to ensure a comfortable stay for our guests.
par un voyageur
Publié le 23 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Customer Service, Gestion de l’hôtel
Nymul, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Element San Jose Airport!
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
Kailyn, it's wonderful to see that your stay at Element San Jose Airport was a good one. We couldn't be happier to earn your top score! We hope to have the opportunity to host you again in the future.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for leaving such a wonderful rating, Sofia!We're thrilled to see how much you enjoyed staying at Element San Jose Airport. We look forward to hosting you again in the near future! Thank you again for sharing.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Danielle.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Convenient to the airport and to Santa Clara university. Fast food dinning options around the corner. Great location, very comfortable.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Michael, thank you for your positive feedback. It's great to hear that Element San Jose Airport’s location worked admirably for your needs and you appreciated our proximity to both the airport and Santa Clara University. We're also delighted that you found the comfort of our accommodation satisfying. We aim to have a location that provides easy access to local amenities and attractions. Thank you again for your remarks. We look forward to welcoming you back in the future.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
It was just what I needed quite comfortable and relaxing
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Customer Service, Gestion de l’hôtel
Rosalinda, thank you for choosing to stay at Element San Jose Airport. It's wonderful to hear that our serene and reassuring surroundings provided you with the comfort and relaxation you were looking for. Our team eagerly looks forward to offering you another sublime stay when next in town.
par un voyageur de El Cajon
Publié le 13 févr. 2024 sur Expedia
I enjoyed the room itself, the kitchen was a nice add, the TV never worked passed 12 (midnight), I called the front desk, the lady told me she had no clue how to fix it and offered no comps or switch to a new room. My friend had to literally fix it herself. They were never clear about pricing and tried to take an extra security deposit from us and made us pay even more at the end for reasons they messed up on their end. Staff was inconvenient, room was convenient.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Service, Gestion de l’hôtel
Jessica, it's regrettable to learn that your experience didn't perfectly align with your expectations. It's unfortunate that you encountered issues with your television and had some misunderstandings with our team members regarding pricing and the security deposit. Feedback like yours helps us to make improvements, and we assure you that we'll address the mentioned concerns. Your compliments about our convenient room and its kitchen amenities are very much appreciated. We hope there's a chance to have you back for a more seamless experience in the future.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Clean and modern. Beautiful hotel and rooms.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Customer Service, Gestion de l’hôtel
Basel, it sounds like you had a wonderful stay at Element San Jose Airport. We are pleased to know you appreciated our modern aesthetics and beautiful rooms. Thank you for your kind words - we hope to welcome you back in the near future!
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the fantastic rating, Eduardo!It's outstanding we could exceed your expectations during your stay at Element San Jose Airport. We're all looking forward to your next stay with us.
