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Hotel Valencia Santana Row

4.0 star property
4-star Mediterranean hotel near Santana Row Shopping Center

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Photo gallery for Hotel Valencia Santana Row

Rooftop terrace
Lobby
Dining
Exterior
Street view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
355 Santana Row, San Jose, CA, 95128
  • Place, Santana Row Shopping Center
    ‪1 min walk‬
  • Place, Westfield Valley Fair Shopping Mall
    ‪5 min walk‬
  • Place, Winchester Mystery House
    ‪5 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪9 min drive‬

Room options

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CA $234 total
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About the area

San Jose

Near the airport.With a stay at this San Jose hotel, you'll be steps from Santana Row Shopping Center and within a 10-minute walk of Winchester Mystery House. Silicon Valley and Westfield Valley Fair Shopping Mall are also within half a mile (1 km).

What's nearby

  • Santana Row Shopping Center - 1 min walk - 0.0 km
  • Westfield Valley Fair Shopping Mall - 5 min walk - 0.5 km
  • Winchester Mystery House - 5 min walk - 0.5 km
  • O'Connor Hospital - 15 min walk - 1.3 km
  • Santa Clara Valley Medical Center - 3 min drive - 2.6 km

Getting around

  • Hamilton Station - 4 min drive
  • San Jose College Park Station - 6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 17 min drive

Restaurants

  • ‪Eataly - ‬6 min walk
  • ‪Capital One Café - ‬6 min walk
  • ‪Joey Restaurants - ‬6 min walk
  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Terra - ‬6 min walk

About this property

Hotel Valencia Santana Row

4-star Mediterranean hotel near Santana Row Shopping Center
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

  • 215 guestrooms or units
  • 5 levels
  • Built in 2003
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1004 reviews
Rating 8 - Good. 153 out of 1004 reviews
Rating 6 - Okay. 74 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Such a perfect stay with great service!
Stayed 1 night in Nov 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Both the hotel & staff were amazing!!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

phillip

Stayed 1 night in Nov 2025

4/10 Poor

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Raul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon my arrival, I encountered long delay, a mix-up with my reservation, and wrong room assignment. This situation caused us to miss a reservation, it was an inconvenience, and did not meet the standard of service I expected from this establishment. Booking was made through Expedia. The front desk clerk related there has been issues when booking through Expedia and Expedia was to blame for not having "pushed through" the booking. I contacted Expedia and they related the issue was not on their end and the Hotel was to blame. Unknown as to where the issue originated as both blamed each other. After about an hour of waiting in the lobby, the issue was finally “resolved”. Despite providing my reservation details, I was given a different room than what I had booked, which caused further inconvenience. I payed extra to have a balcony view and was provided a room without a balcony. I have two other reservations in the near future and having experienced this issue with Expedia, I am not confident I will have a good experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Louis, Sacramento

Stayed 2 nights in Oct 2025

8/10 Good

Joeyneil

Fridge wasn’t usable
Stayed 1 night in Oct 2025

6/10 Okay

laura

Liked: Cleanliness
I have been coming here for years. So much has changed over time. They used to have the best breakfast included with the room. Now you have to pay. The member upgrades were terrific to fantastic rooms, now I got a little corner room with a covered balcony of bushes. Pretty Closter phobic. The staff did not seem to care if you stayed there or not. All the little extras are gone and pricing is high. Maybe just a sign of the times. But disappointing.
Stayed 1 night in Nov 2025

10/10 Excellent

Melissa, Gilroy

Stayed 1 night in Nov 2025

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the hotel is beautiful, my go to place whenever I visit SJ.
Stayed 2 nights in Oct 2025

10/10 Excellent

Shana

Stayed 1 night in Nov 2025

8/10 Good

Jolivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Dulce

Stayed 1 night in Nov 2025

10/10 Excellent

Pulvy

Stayed 1 night in Oct 2025

10/10 Excellent

HAMID

Stayed 1 night in Nov 2025

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful room, comfortable bed, helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Marie

Stayed 2 nights in Nov 2025

10/10 Excellent

Mike

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Stay! Santana Row is very nice and clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and the hotel is amazing.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica, Martinez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer Service was great and the rooms were very comfy. Best location to stay for all things shopping and dining in Santana Row. Would absolutely stay again!! Cons: Be nice to have an empty fridge for storing some on your own snacks and adult beverages and a place to get a reasonable canned soda (a $8 canned Coke Is a bit steep and there isn’t a convenience store close)
Stayed 1 night in Oct 2025

8/10 Good

Dana

Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Oct 2025