Ratings based on 1,804 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 13, 2024
Property looks worn out. Gym equipment too basic and outdated. Towels for the pool unless you went to the check in counter. They had restaurants and quick service listed that were not open. If you ask the employees they’re not sure if these places are open or not. The only option for breakfast is a buffet that is basically a continental breakfast.
Comment from Hotel Management
May 17, 2024 by V. Vega, Hotel Management
Greetings Gloria, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
by A traveller
Posted Mar. 17, 2024
Its was nice by the beach
Comment from Hotel Management
Mar. 18, 2024 by V. Vega, Hotel Management
Greetings Israel, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort and you were able to enjoy the beach views. We hope we can see you and your loved ones very shortly. Have a great day!
by A traveller
Posted Mar. 16, 2024
Older hotel hot water took a long time to get
Comment from Hotel Management
Mar. 18, 2024 by V. Vega, Hotel Management
Greetings Robert, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We will work on the hot issues that presented during your stay. We hope we can see you and your loved ones very shortly. Have a great day!
by A traveller
Posted Feb. 21, 2024 on Expedia
The property needs to be updated. Not enough towels, always asking for things to be replaced because they weren’t working. One room had different equipment than the other room. Phone didn’t work so always had to go to deck when needed something.
Comment from Hotel Management
Feb. 25, 2024 by V. Vega, Hotel Management
Greetings Julie, we appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by V. Vega, Hotel Management
Greetings John J, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
by A traveller
Posted Feb. 21, 2024 on Expedia
Beautiful grounds and pool area with bar.
Comment from Hotel Management
Feb. 23, 2024 by V. Vega, Hotel Management
Greetings Warner, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort We hope we can see you and your loved ones very shortly. Have a great day!
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by V. Vega, Hotel Management
Greetings Natalie, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
by A traveller
Posted Feb. 19, 2024 on Expedia
The room maintenance service wasnt the best experience. They went to make the bed and clean and let us without towels.
Comment from Hotel Management
Feb. 23, 2024 by V. Vega, Hotel Management
Greetings Deborah, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. Thanks for letting us know on what we can improve so we an make your next stay even better. We hope we can see you and your loved ones very shortly. Have a great day!
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by V. Vega, Hotel Management
Greetings Javier, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by V. Vega, Hotel Management
Greetings Geraldine, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
