Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Very nice swimming pool and access to the beach
par un voyageur de Valley Village
Publié le 2 mars 2024 sur Expedia
Opt in to book ocean front room to experience the breeze and sunset view!!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant.
Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail.
Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor.
Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision.
I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach.
Overall, my experience at Em Royalle Hotel 2/5.
Recommendations:
• Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard.
• Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort.
• Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Room was dirty. There was a roach in the bathroom
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Place needs update
par un voyageur
Publié le 21 janv. 2024 sur Expedia
par un voyageur de Lane Cove North
Publié le 14 janv. 2024 sur Expedia
We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!
par un voyageur
Publié le 9 janv. 2024 sur Expedia
par un voyageur
Publié le 5 janv. 2024 sur Expedia
