Ratings based on 908 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
We loved the location of the hotel, but would’ve appreciated knowing about the remodel going on outside our room. When I asked the staff about it they said “they would check to see if it was all happening” as if I wasn’t being honest and then said “well, sorry.” It was loud while we were there from the updated painting on the floor, carpet cleaning and ceiling repair.
Comment from Hotel Management
Apr. 19, 2024 by Reservations Department, Hotel Management
Thank you for staying with us, Jen! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with our Engineering Teams to ensure that daily maintenance is carried out in an orderly manner, as to prevent any inconveniences for valued guests such as yourself. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!
by A traveller
Posted Feb. 22, 2024
Do not stay here! The front desk never answers, I mean ever. I had a room that was freezing and the thermostat would only keep it on cold. Every night it dropped to 60 in there. I was told that’s how all rooms are and there was nothing they could do so I just had to suffer through it. The rooms are very cramped and a lot smaller than the pictures show. The walls are paper thin, I could hear everything from the neighbors room and the people staying around me the entire 5 nights I was there were loud and slamming doors all hours of the night. The service at their restaurant is ridiculous, 1 1/2 hours waiting to get our food and there was only 2 other couples there! Also the area it’s in is really shady. Staying in this hotel totally ruined my vacation!
Comment from Hotel Management
Feb. 22, 2024 by Reservations Department, Hotel Management
Thank you for taking time out of your busy schedule to tells us about your recent stay at TRYP Isla Verde. We're sincerely sorry to hear that not everything met your expectations, and we will share you comments with all of our teams in order to address your concerns. We want to be sure that we always meet the standards or room quality, excellent service and sense of urgency valued guest such as yourself deserve, and we hope you will consider TRYP Hotels again for your travels, so we may better serve you in the future.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Reservations Department, Hotel Management
Thanks for staying with us, Aisha! We appreciate your feedback, and we hope you will visit us again soon!
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Reservations Department, Hotel Management
Thanks for staying with us, Lorri! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!
by A traveller
Posted Jan. 30, 2024 on Expedia
Great views
Comment from Hotel Management
Jan. 30, 2024 by Reservations Department, Hotel Management
Thanks for staying with us, Roshana! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Reservations Department, Hotel Management
Thanks for staying with us, Kesha! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!
by A traveller
Posted Jan. 29, 2024 on Expedia
It was a nice experience, you can walk to the beach and also near to many restaurants
Comment from Hotel Management
Jan. 29, 2024 by Reservations Department, Hotel Management
Thanks for staying with us, Adrian! We appreciate you taking the time to share your feedback and we're pleased to hear you enjoyed your TRYP. Hope you'll visit us again soon!
by A traveller
Posted Jan. 26, 2024 on Expedia
What I did not like about the property was, it was very dirty my room had marks on the wall marks on the doors. Curtains were disgusting with whatever it was.
Comment from Hotel Management
Jan. 27, 2024 by Reservations Department, Hotel Management
Thank you for staying with us, Linda! We thank you for taking time of out your busy schedule to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We understand that our Front Desk & Housekeeping teams made every effort to acommodate you during the stay. Nevertheless we will be sharing your comments with our teams to ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Reservations Department, Hotel Management
Thank you for staying with us, Diana! We're sorry to hear not everything met your expectations, but we thank you for sharing your feedback. We would love to know what could have been better, and are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!
by A traveller from PALM BEACH GARDENS
Posted Jan. 24, 2024 on Expedia
The showers had mold, the rooms really dirty . Found roaches in the bathroom We book 3 rooms through expedia for the entire family . One of the barhrooms without door.
Comment from Hotel Management
Jan. 27, 2024 by Reservations Department, Hotel Management
Thank you for staying with us, Maria! We're sorry to hear not everything met your expectations but we thank you for taking the time to share your feedback. We will be sharing your comments with our Housekeeping Teams to follow up on your concerns,and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!
