The property is fine but we tried multiple times to contact staff with questions and they couldnât be bothered. Even when we were there the staff had to be distracted from their cell phones to help us. Restaurant was much better. Probably the nicest facility around but I would not go back due to lack of customer service.
The views were amazing. The staff were extremely unfriendly. The room was adequate but no coffee maker, no hairdryer, a raised staple on the floor was very dangerous and the room was not cleaned and no clean towels were provided. No garbage can in the room, only in the bathroom. Nobody offered to help us with our luggage. The breakfast was good but be aware that breakfast does not start until 9am. The rooms adjacent to ours, (room#4) were very noisy. The road outside our room was very noisy with the local tuk-tuk transport vehicles. We ate in an Italian restaurant in the town on our first night (La Taberna De Los Duendes) and the food was good but very limited beverages were available. The second night we ate at the Mirador del Pacifico and the food was very poor. We will not be visiting this hotel again as we were far from pleased with the service provided. Finding this hotel was very difficult due to the lack of visible signage. Tip. When you get into the town go right to the top of the hill and on the left is a coffee shop / restaurant and the road to the hotel is opposite that and approximately 50 yards up. If you go over the top of the hill you have gone too far, as we did.
We loved the property, the convenience, the location and the service. The staff are very friendly. The views are spectacular. Our cabin had a balcony and to feel the actual clouds touch our face while sitting outside was amazing. Our last night we did a temazcal
Session on site, and it was very good. We made sure to tip all staff, mototaxis, waiters, everybody in town. They do their work with their hearts.
Las cabañas estĂĄn sĂșper bonitas, sus terrazas, sus vistas padrĂsimas, los miradores, los exteriores geniales. Mi recomendaciĂłn serĂa que mejorarĂĄn los servicios de limpieza.
Estuvimos 2 noches, sabĂamos que hacĂa clima frĂo y solicitamos varias veces cobija extra y no nos atendieron, no hicieron limpieza durante nuestra estadĂa, por el precio estarĂa bien que por lo menos incluyeran el almuerzo porque la habitaciĂłn es muy pequeña, la atenciĂłn en general estuvo muy bien. Fueron amables todo el tiempo pero si les hace falta estar mĂĄs atentos, el lugar es bonito pero como dije deberĂan considerar el precio de la habitaciĂłn o hacerle mejorĂas al servicio
El lugar es hermoso, el personal es muy amable, todo estuvo en orden, solo por sugerir algo estarĂa bien que ofrecieran mĂĄs amenidades, ya que solo nos dieron papel de baño y un shampoo, podrĂan dar jaboncito, y unas botellitas de agua como extra đ€