2/10 Terrible
John
Travelled with partner
May 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is run down. Other visitors have been generous with their descriptions. Rooms need to be refurbished. Water pressure needs to be improved. The electric shower was a trickle and the temperature control was ineffective. Bedding was threadbare. Pillows were rock hard. Curtains were stained. Electric sockets and light switches were ingrained with dirt. Buffet breakfast was poor. Noodles, eggs, beans, potatoes, toast and fruit. Sounds ok but really not. Restaurant food selection was large but nothing healthy. Restaurant staff were mainly glum and certainly not welcoming. Reception staff were better. Wild dogs were roaming everywhere. Yes it is the jungle but it seems like no money is being spent here on improvements or maintenance. Stay at the Sepilok Nature Resort instead. It is still just a 5 minute walk to the orang utan and bear centres. It might cost a bit more it will be worth it. We had a meal there and it was vastly superior to the Jungle Retreat. Hope this helps some people avoid the terrible experience that we had.
John
Stayed 2 nights in May 2025