Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mars 2024 sur Hotels
The room and carpeting was older. The beds were comfortable. The microwave and ice machine was a floor and hike away. Your prices are very steep. Every staff member we spoke to was friendly.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Willow, Gestion de l’hôtel
Howls! Thank you for your feedback! I will be sure to forward this to the appropriate departments. Thanks for staying with us!
par un voyageur
Publié le 16 mars 2024 sur Expedia
Water park was a bit disappointing if you’ve been to other lodges - much smaller, fewer slides and no wave pool. Internet was very slow. Room was clean and adequate for our family of 5.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Willow, Gestion de l’hôtel
Thank you so much for your feedback! I will forward your feedback to the appropriate departments.
par un voyageur
Great getaway with littles ones!
Publié le 7 mars 2024 sur HotelsGreat little family getaway! Went with out 5yo + 2yo, stayed at the kid cabin room. Great room set up to be a little separated from the kids at night. Easy check in and text message system. Lots of fun activities for the kids during the day. Kids loved the waterpark and arcade. Decent food options, we ate at all the different places
Commentaires de Gestion de l’hôtel
9 mars 2024 par Willow, Gestion de l’hôtel
Thank you so much for staying with us! We hope to have you back soon! :)
par un voyageur de New Bethlehem
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par Willow, Gestion de l’hôtel
Howls! I am sorry to hear that your stay did not go well. We would love to hear what happened if you would be able to elaborate on it? You can text Willow or email us at saninfo@greatwolf.com
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Willow, Gestion de l’hôtel
Thank you so much for staying with us! We hope to have you back soon! :)
par un voyageur
Publié le 4 mars 2024 sur Expedia
The staff were terrible. This was our first time and didn’t know everything. I got yelled at the first 10 minutes in the water park! There was maybe 2 staff members made for the job and was nice. I spent a lot of money to be disappointed. I will never return to that location!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Willow, Gestion de l’hôtel
Thank you so much for your feedback! I will pass your concerns along to the appropriate departments for review. We hope you will reconsider, and stay with us again in the future.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Smells so clean everywhere
Commentaires de Gestion de l’hôtel
5 mars 2024 par Willow, Gestion de l’hôtel
Thank you so much for your feedback! We hope to have you back again soon!
par un voyageur
We had fun!
Publié le 26 févr. 2024 sur HotelsOverall it was a great family getaway. The rooms weren't super clean and could be updated. The pillows were uncomfortable.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Willow, Gestion de l’hôtel
Thank you so much for your feedback! I will pass your concerns along to the appropriate departments for review. We hope to have you back again soon!
par un voyageur
Publié le 20 janv. 2024
My son enjoyed his birthday 🎉
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Willow, Gestion de l’hôtel
Thank you so much for staying with us! We hope to have you back again soon! Howls!
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Very average experience for the cost. Seems that you pay for the Great Wolf name more than the actual stay and experience. Accommodations were average and very worn. Sofa bed in my room had duct tape covering a large tear. Children were cold and I requested extra blankets for each of the beds and was told that they were out of blankets. How can a HOTEL be out of bedding or towels? I would imagine such items would be considered essential to a hotels operations? I will never pay to go back to Great Wolf again…had a much better experience at both the hotel and water park at Zenders in Frankenmuth, Michigan and at a better price. Extremely disappointing.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Willow, Gestion de l’hôtel
Howls! Thank you so much for your feedback; we do take your comments seriously. I am so sorry that your stay was not what you were expecting from us. I will be forwarding your feedback to the appropriate departments for improvement in the future.
