Note fondée sur 1 079 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Cheryl C., Gestion de l’hôtel
Thank you for rating your experience as excellent! We are delighted you enjoyed your stay and we look forward to welcoming you back soon.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Cheryl C., Gestion de l’hôtel
Ivette, we regret to learn that your stay did not meet your expectations, and we apologize for any inconvenience you may have experienced. Your feedback is valuable to us, and we would appreciate more details about the specific issues you encountered so we can address them appropriately. Please feel free to share additional information, and we will do our best to improve the guest experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Avoid this rundown, dirty, noisy place. I initially booked for five nights but canceled after just two. There are far better hotel options in the area at comparable prices.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Cheryl C., Gestion de l’hôtel
Mohammad, we're sorry to hear that your experience fell short of expectations, and we sincerely apologize for any inconvenience. We take guest feedback seriously, and your comments about the condition and noise level are concerning. We are committed to providing a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have an opportunity to regain your trust in the future.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Cheryl C., Gestion de l’hôtel
Jeanette, we are sorry we didn't provide you with the excellent experience you deserve. We would love the opportunity to regain your loyalty on a future visit. Thank you for providing a rating.
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Cheryl C., Gestion de l’hôtel
Marlon, we are so sorry to see that you weren't pleased with your stay. We hope you will let us know the details of your experience so we can improve our guests' experience. We look forward to providing you with a much improved stay the next time you have lodging needs in our area.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Cheryl C., Gestion de l’hôtel
Roberta, we are so sorry to see you were disappointed with your stay. We hope to have the opportunity to welcome you back and provide a much improved experience.
par un voyageur
Publié le 26 févr. 2024
when we arrived, I noticed there were only two towels and one bar of soap in the bathroom. The shower was out of body soap. I mentioned it to the receptionist. She said she would have more towels sent up, which never happened. The following day we spent the whole day at Disneyland. When we got back the room hadn't been clean. This was about the worst stay I can ever remember that I've had in my 70 Plus years.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Cheryl C., Gestion de l’hôtel
We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to hear about the issues with the towels and soap. This falls significantly below our usual standards, and we deeply regret any frustration caused. Your feedback is valuable, and we are actively addressing these issues to ensure improvements. Please know that your experience is not reflective of the service we aim to provide, and we hope to have the opportunity to make it right on your future visits.
par un voyageur
Great for the amount paid!
Publié le 25 févr. 2024 sur HotelsEverything was really great, except the room smelled a little musty. I believe the carpets really need to be replaced. It’s an older hotel, just didn’t smell fresh and clean.
The hot breakfast is excellent and such a deal!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Cheryl C., Gestion de l’hôtel
Hi Tammy! Thank you for sharing your feedback with us. We appreciate your positive comments about our hot breakfast. However, we apologize for the musty smell in your room. Your observation about the carpets is noted, and we will address this to enhance the overall guest experience. We value your input, and we hope to welcome you back in the future with an improved stay.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
It’s an old property. Needs major updates of the entire property
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Cheryl C., Gestion de l’hôtel
Thank you for your rating and feedback! We hope are in the process of making numerous improvements at the property level and we hope to welcome you back as these positive changes are made.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Was really pretty and worth the money! Just hope they fix their gate problems soon
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Cheryl C., Gestion de l’hôtel
Thank you, Natalie!
