Ratings based on 261 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Beautiful hotel
Comment from Hotel Management
Mar. 16, 2024 by Equipo Santa Cruz Plaza Hotel , Hotel Management
Many Thanks Elvira!
by A traveller
A gem in the wine country
Posted Dec. 17, 2023 on HotelsThe Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise.
The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit.
We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however.
The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop).
The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
by A traveller
Posted Nov. 26, 2023 on Expedia
by A traveller
Posted Jul. 23, 2023
Comment from Hotel Management
Aug. 17, 2023 by departamento de reservas, Hotel Management
Estimado Linconyan Gracias por su calificación, nos alegra saber que disfruto de su estadía y esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar. Saludos
by A traveller
Posted Jul. 17, 2023 on Hotels
Comment from Hotel Management
Jul. 24, 2023 by departamento de reservas, Hotel Management
Estimado Ken Gracias por compartir su comentarios, lamentamos en esta oportunidad no haber logrado cumplir con sus expectativas.Saludos cordiales
by A traveller
Posted Jun. 5, 2023 on Expedia
a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Comment from Hotel Management
Jun. 8, 2023 by departamento de reservas, Hotel Management
Gracias Ullrich Gracias por su calificación y por compartir sus comentarios; nos alegra saber que disfruto de su estadía junto a la atención y amabilidad de nuestro equipo de servicio y del desayuno buffet.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar Saludos cordiales
by A traveller
Posted May 22, 2023 on Hotels
Comment from Hotel Management
May 23, 2023 by Departamento de reserva , Hotel Management
Estimado Marcelo Gracias por su calificación; nos alegra saber que disfruto de su estadía, esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales
by A traveller
Posted Mar. 17, 2023 on Expedia
Comment from Hotel Management
Mar. 20, 2023 by Departamento de reserva , Hotel Management
Estimada Karen Gracias por su calificación y por compartirla, nos alegra saber que disfruto de su estadía.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales
by A traveller
Posted Feb. 27, 2023 on Expedia
Beautiful hotel full of character. Good, friendly service. Great food. Direct access from hotel to Casino and Museum.
Comment from Hotel Management
Feb. 28, 2023 by Departamento de reserva , Hotel Management
Estimado Edward Gracias por su calificación; nos alegra saber que disfruto de su estadía, de la buena comida ofrecida por nuestro restaurante los varietales y de la amabilidad y atención de nuestro equipo de servicio.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales
by A traveller
Posted Feb. 14, 2023 on Expedia
There is a fantastic museum al the property.
Comment from Hotel Management
Feb. 20, 2023 by Departamento de reserva , Hotel Management
Estimada Luis Gracias por su calificación. Nos alegra saber que disfruto del hermoso museo de colchagua.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos
