4/10 Poor
Guillaume
Jul 2, 2025
Bait and switch
I reserved and paid for a room with a bathtub. They gave me a different room than want I paid for. The room is not alike the picture of Hotels.com. I complained to the front desk explaining that my fiancé had a surgery, she cannot take showers , that was why I paid and reserved for that room. They sais its the same room but without a bath, they refused to change us saying the other room is not available at the moment. So
Basically its a bait and switch. I complained to hotels.com, they tried calling but could not discussed with the hotel
Because of the language barrier; they hotel employees speak only Spanish. We end up with a lower quality room, no-one care and we received no compensation. It is not acceptable and not a way to treat guests.
Guillaume
Stayed 1 night in Jun 2025