Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
5,0 Service et personnel
5,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
Está en excelente condiciones, me gusto mucho
Commentaires de Gestion de l’hôtel
6 mars 2024 par Lourdes&Co., Gestion de l’hôtel
Thank you Veronica. Was a pleasure to have you here as a guest. We look forward to see ypu again in the future. Kind regardsLourdes & Team Tecasa
par un voyageur
Publié le 5 janv. 2024 sur Expedia
par un voyageur
Publié le 4 déc. 2023 sur Expedia
The property was great for the holiday stay.
par un voyageur de Bronx
Publié le 23 oct. 2023 sur Expedia
Well
Communication for the keys was very bad . I finally open the house door the AC of the living room wasn’t working the AC in the rooms aren’t working. No hot water. Then next day they send me a message we was making a lot of noise but how if the controls of the tv aren’t working . No radio in that house . We only use that area for sleeping because we was outside getting to know Santiago all day. So I didn’t like it all only the kitchen because is very big and everything you need as supplies was there too cook. The neighbor is very nice and quiet.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par TeamTecasa, Gestion de l’hôtel
Hi CarlaIt is really sad to see that you gave us this review since we try all possible we could to help you with the check-in. Normally our guests find the place very easy and they manage very well to get self checked-in. Thats a normal standard today everywhere. In contrast our staff received 7 phone calls, including video calls from you to help you find the appartment , find the keys , get into the unit etc. We comminicate with our guest any time and as much as they need. That's a service that all our customer always appreciate from us all the time. Even more sadly was, that you left the appartment without paying the cleanning lady and the utily services you have to pay at the property as described in the message you received when you did the reservation.As you said here, our neghborhood is very quiet and we never had any concern about our guest doing any noise until now, since you where very noisy during your stay. I will recomend you for the next time you go to another vacational rentals, to read all the instrucction and all the message you get from the host carefully, before you arrive to the property, so that you and the host don't have incovenients during your stay.
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Property looked as advertised but some key basic things were missing or not working. Main living room AC did not work, only bedrooms could be cooled down. Hot water heater did not work. Some basic supplies were not provided (drinking water was empty, no paper towels, trash bags, etc).
Commentaires de Gestion de l’hôtel
21 oct. 2023 par TeamTecasa, Gestion de l’hôtel
Hi andre , thank you very much for your feedback , we will take care of that to inprove in the future. We hope to welcome you again at the property. Kind regards Team Tecasa
par un voyageur
Publié le 20 mars 2022 sur Expedia
par un voyageur
Publié le 14 mars 2022 sur Expedia
Host very pleasing and available z24/7
Commentaires de Gestion de l’hôtel
3 avr. 2022 par Lourdes & Team Tecasa, Gestion de l’hôtel
Thank you very much Wellvin
We will be pleased to welcome you back soon.
Kind Regards
Team Teacasa
par un voyageur
Publié le 3 déc. 2021 sur Expedia
What a great experience!
Commentaires de Gestion de l’hôtel
3 déc. 2021 par Lourdes& team Tecasa, Gestion de l’hôtel
Thank you very much David, w'll be happy to wellcome you here again in a near furure.
Lourdes & Team Tecasa
par un voyageur
Publié le 14 mai 2021 sur Expedia
Property was great overall-Pool was closed on Tuesday and we were not notified until the day of.Our remote for the access gate did not work.But on a scale of 1 to 10, I will give it an 8.
Commentaires de Gestion de l’hôtel
19 mai 2021 par Lourdes& Team Tecasa, Gestion de l’hôtel
Thank you, hope to welcome you again in my property.
par un voyageur
Publié le 21 mars 2021 sur Expedia
Excelente servicio, una experiencia magnifica, lo recomiendo.
Commentaires de Gestion de l’hôtel
17 avr. 2021 par Lourdes & Team Tecasa, Gestion de l’hôtel
Thank you so much. Always happy to serve you
