Ratings based on 421 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
Very good
by A traveller
Posted Jan. 30, 2024 on Hotels
by A traveller
Posted Jan. 28, 2024 on Hotels
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
by A traveller
Brief but nice stay
Posted Jan. 27, 2024 on HotelsNice hotel, good stay, probably 4 stars for Santiago, but most likely 3.5 stars anywhere else.
Concierge staff was amazingly helpful. Bar & restaurant staff seemed somewhat slow and distracted.
Not many nearby amenities unless you are prepared to walk and boldy investigate the neighborhoods. E.g., It was a hike to find an open/available ATM. !!??
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Bruno Carvallo, Hotel Management
Dear Ray,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,
by A traveller from Kelowna
Posted Jan. 21, 2024 on Expedia
Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got
by A traveller from San Jose
Posted Jan. 20, 2024 on Expedia
Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.
by A traveller
Posted Jan. 7, 2024 on Hotels
by A traveller from Etobicoke
Posted Jan. 7, 2024 on Expedia
by A traveller
Posted Dec. 24, 2023
