Verified
2/10 Terrible
Nancy
Mar 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at B. & B Il Castellino in March 2025, after seeing a positive review. Sadly, our stay was not good at all, and we were happy to leave. The biggest problem was very poor communication from management about the true status of services.
We arrived by train, and there was no taxi or bus service. We called the restaurant (Creperia and More, owned by the same owners) to advise us, and they said it is “a 10 minute walk.” We carried our luggage for 1/2 mile and up 21 flights of stairs from the station to the restaurant! We asked to have dinner at the restaurant and they said “no we are closing” (7:30 PM).
They gave us the key and escorted us to the apartment (1 block away).The lock on the inside apartment door didn’t work, and we had to leave it unlocked for our entire stay.
The apartment had no kitchen furnishings! Only a stove that did not work, 2 water glasses, no silverware, no cooking utensils, no plates or cups to make a cup of tea. There was no wastebasket in the entire apartment, in the bathroom, kitchen, or living area! We had to leave dirty tissues on the floor of the bathroom.
The listing said “daily housekeeping,"“Room service available” and “wifi service” --none of those were available, and “breakfast available” which was a stale pastry and coffee at the creperie down the street.It is very disappointing, because there are other B &B services in the town that seemed to be very professional and good. I would never stay here again and do not reccommend it.
Nancy
Stayed 2 nights in Mar 2025