Ratings based on 485 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 21, 2024 on Hotels
by A traveller
Posted Jan. 17, 2024 on Hotels
by A traveller
Posted Jan. 5, 2024 on Expedia
The hotel was very clean and the staff were very polite and accommodating. Special mention to Filipe at reception / hotel entrance who paid our taxi , as the taxi’s card machine did not work . He was very kind and trusting as it took one hour or so until we could pay him back . Compared to other hotels we stayed in santos , this had an organised breakfast ; very clean rooms and obliging and pleasant staff .
Comment from Hotel Management
Feb. 26, 2024 by Equipe Comfort Hotel Santos, Hotel Management
Dear, thank you for the rating. We are very happy that you had a pleasant stay with us. Check back often!
by A traveller from Halifax
Posted Dec. 8, 2023 on Expedia
Great place to stay before a cruise.
by A traveller from Columbus
Posted Nov. 17, 2023 on Expedia
I would give 6 stars for friendlyness and helpfulness of the crew if I could. The building maintenance needs a few touches like refreshing some ceiling paint here and there, and a bit more attention to cleaning, but nothing serious. Suggestions: provide 2 towels per guest as standard (to dry long hair), and make outlet adapters available if required.
Comment from Hotel Management
Nov. 17, 2023 by Soraya Haddad, Hotel Management
Jose, boa tarde!Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos
by A traveller
Posted Jul. 25, 2023 on Expedia
Comment from Hotel Management
Aug. 14, 2023 by Soraya, Hotel Management
Mauricio, Obrigada pela classificação. Volte sempre!Equipe Comfort Hotel Santos
by A traveller
Posted Apr. 4, 2023 on Hotels
Comment from Hotel Management
Apr. 8, 2023 by Soraya, Hotel Management
Olá, boa tarde! Obrigado pela avalização, esperamos recebê-los novamente em breve. Abraços,
by A traveller from Kennesaw
Posted Mar. 28, 2023 on Expedia
I booked this hotel at the last minute due to an impulse decision to stay in Santos a few days after taking a MSC cruise. I did not have any high expectations but just wanted a place to stay near the beaches. I was pleasantly surprised by this property. They offer a very good included hot breakfast including omeletes and tapioca made to order along with a gym and a surprising lively rooftop bar at night. Paid parking is also available. This location is NOT in the center of the beach area and is not beach front. It's located more or less after passing the beaches and sits about a block away from the beach. Therefore, we used Uber to get to the center of the action but it was only about a 7-8 minute ride. In fact we rented electric scooters to get back to the hotel. would stay here again without hesitation. he beach area is very nice and safe. But be aware that the staff does not speak English.
Comment from Hotel Management
Apr. 8, 2023 by Soraya, Hotel Management
Hello good afternoon!Thanks for the review, we hope to welcome you again soon.Hugs,
by A traveller
Posted Jan. 14, 2023 on Expedia
Muy satisfecho.....
Comment from Hotel Management
Jan. 16, 2023 by Soraya, Hotel Management
Olá, boa tarde! Obrigado pela avalização, esperamos recebê-los novamente em breve. Abraços,
by A traveller
Posted Jul. 2, 2022 on Expedia
people are so friendly and prompt to help you when you need. That's my third time in this hotel.
Will come back again
