Ratings based on 293 Guest Reviews

Hear it directly from our travellers
3.7 out of 5
88% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Oct. 2, 2023 on Expedia
The experience in this place was amazing.
1 out of 5
by A traveller from London

Outdated and in a dangerous part of town

Posted Mar. 18, 2017 on Expedia
Pros: Nothing
Cons: I needs a total upgrade and friendly staff. Remember that you are in services industry and should bear that in mind when hiring staff.
Location: Very dangerous part of town, so avoid it.
I was booked to stay for 5 night at this hotel, but after arriving at the hotel I realised that I really didn't want to stay there. The hotel is in old downtown in the port area. It is deserted on weekends bar for the many prostitutes that prowl the area. I didn't risk going out and decided to use the hotel restaurant. I ordered a rare steak that came eventually cooked to one inch of charcoal. I sent it back and what the kitchen sent out again was like leather no tender meat. The restaurant was empty and I soon understood the reason. The restaurant staff are rude and act as if doing you a favour. Please avoid this hotel to avoid disappointment. Luckily I was able to check out the following day and booked myself into another hotel in a much nicer area.
2 out of 5
by Wagner from Itu, SP

Too Bad

Posted Nov. 17, 2014 on Hotels
The hotel was under reform the neighborhood is too dangerous and the bathroom wasn't clear.
3 out of 5
Recommended
for Business Travellers
by A traveller from Pittsburgh, PA

Good experience

Posted Aug. 19, 2014 on Expedia
Hotel staff was excellent. The hotel was ok by international standards. It was just OK by US standards. Neighborhood was alright, but far from tourism spots.
1 out of 5
by A traveller

Péssimo

Posted Feb. 19, 2024 on Hotels
Fiquei hospedado em dois quartos diferentes, o barulho do ar condicionado é insuportável impossível dormi, mesmo desligando o ar condicionado o barulho e vibração dos outros aparelhos torna o ambiente insuportável.
5 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 19, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 17, 2024 on Hotels
3 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 17, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 17, 2024 on Hotels
4 out of 5
by A traveller

Ótimo custo benefício

Posted Feb. 14, 2024 on Hotels
Funcionários muito atenciosos, principalmente a Yasmin e o Edgar da recepção. Na minha opinião precisa melhorar mais na limpeza dos banheiros.