Sonder by Marriott Bonvoy The Broughton Apartments Historic District offers its guests concierge services, laundry facilities, and an elevator. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.
All was well until the battery on the smoke detector was low. I adored the loud obnoxious beep from @ 1am until @ 9am. I went for a run at 10am. The staff came in and replaced the battery while I was out. They offered to cancel my reservation and credit my account in a chat. I am sure someone dreams of sitting the phone waiting for a response while on Holiday? I do not. In the end no compensation was made. No consideration of the
inconvenience. I'll just say the costumer support team at this location is lacking in professionalism and hospitality. I hope it is not a company wide issue?
I was told that I was verified for my stay. That was UNTRUE. was unable to access the unit and customer service was a joke. HORRIBLE experience. No parking, location TERRIBLE and no recourse to rectify. Entirely FALSE property and complete ripoff. DO NOT STAY HERE
I usually stay with Sonder, but this stay in particular was not the best. I originally extended my reservation for another night, where I learned, I needed to transfer units because the other one was currently booked for an upcoming guest. I was transferred to a unit that was significantly smaller, (even though I booked the same room type)⊠the room itself felt picked over, you can tell there were originally paintings on the wall, but there was noneâŠ. There was no shower amenities in the shower, it took almost an hour for me to contact someone via chat.. to where I had to call someone to have it delivered.. after a long day, me and my family came back to the unit and undressed the sleeper sofa to find out there was no blanket.. when I reached out to customer service, they said a blanket would be delivered in 12 hours.. my family had to sleep uncomfortable for the night because thereâs no possible way of having a blanket delivery. Customer service has been lack of, and had to deal with customer agents who are across seas.. very disappointing
The bed was horrible very low to the floor lumpy bed. The backdoor to the elevator was broken the 5 days and 4 nights we were there. Not enough towels or washcloths for our stay when I called to ask for more because they don't have anyone on site they sent us like 10 towels still no washcloths. But it was very clean and surprising quiet because the location. Which the location was great walking distance to just about everything we were wanting to do.
I love staying at this property it is in the middle of dowtown and walking distance of everything!!! I was disappointed this visit because /i was towed :( it's only street parking and it LIMITED!
Everything was easy and seamless. Great area around hotel. The only thing I did not like is the building was not really soundproofed. You could hear everyone in a room nearby. Luckily all the noise stopped around 12:30 am
Love the property and the location being within walking distance to river street was a plus. The only downside was you could hear everything from the street if you are sleeping on the pullout sofa.
Loved everything about this property will definitely stay here again if ever back in Savannah. Will also look for properties from this company in other cities on future vacations.
Great location for the price. Parking, loading and unloading can be hard if you arrive during busy shopping times. Couch is old and very uncomfortable and needs replacing.
We really enjoyed our stay. The apartment was very nice. I utilized the sound machine although we didnât necessarily need it. I enjoyed all the amenities and things that were provided. The location of the apartment is amazing. The area around it had so many shops, restaurants and other well known Savannah landmarks. Everything was walkable. We had to use a parking garage but it was a short walk from the apartment and was only $22 for the entire weekend. We attended a concert at Enmarket Arena and they had a shuttle bus. The meeting point was close to where we stayed and it worked out great for us. I would definitely recommend Sonder.
This is a very cool place right in the middle of everything. Itâs very clean and decorated really nicely. Plenty of space and even a nice kitchen. The parking situation deducts from the rating of this place though. The garage is pretty close, but it charges $20 to stay overnight. In the email that was sent to me it stated that if we stayed parked in the garage past the time we stated we would be leaving they would charge $4 per half hour over. We stayed an extra 45 minutes, and got charged $20 upon exiting the garage. I would definitely stay here again however, but next time I would wait until we arrive to book the parking on the app rather than doing it in advance.
The property is nice inside with a few limitations/issues (for example: there is an upraised nail in the hall way outside the bedroom sticking up that hurts when you step on it). The walls are very thin, though, and having to park 6 min walk from the property (and pay $20) along with the multiple codes to get into the building just made it really complicated and inconvenient. Otherwise, beds were comfortable and place was clean and nice.
Could not review the stay because I could not check in. This property in not for tech challenge people. Their customer service can not access your reservetion to actually help. I ended up going to a regular hotel where I had a really nice stay.