Not able to get a coffee on first day because there was only 14 of us in the hotel they didny open the bar , breakfast the next morning was cold and the bacon looked like it was saved from the day before and reheated . Reported our bathroom door was faulty took 4 days to get it sorted , No entertainment on the first night , just a film on , can watch a film in our room , was told we could get a coffed in our room , i said i dont want to be in my room 24/7. It was cold in the restaurant people were eating with their coats on , food still no warmer , paid for christmas lunch extra , we got turkey , frozen roast potatoes , stuffing , pigs in blankets , frozen parsnips , frozen russels and again it was cold , The complaints just fell o draf ears and then to top it all off they charged us twice for holiday . Definately wont be going back again , the grand hotel , they need to rename it .