Beautiful views from the hotel. Room not very clean. Skirting boards and cupboard top very dusty smell in bathroom. Dead flies all over the window sill out side the lift. Manager did not seem to be all that bothered. No information given on arrival about facilities etc
I Was Greated from professional Staff
Always to help
My single bed was amazing bigger than i thought
FEEW Sea view amazing
I will be returning sometime
Price
Excellent
Thank
You team
Terrible they dont store luggage for anyone, they didnt clean the room, shower gel was empty, only little bar of soap, only 1 sachet of coffee, window did not open. Manager doesnt know about customer service. Only positive note dogs are allowed and i saw plenty of them. Forget the past grandeur, they really should not be open.
Old worn hotel. Cheap for a 1 night stay. We were a little worried due to the bad reviews. All in all it was nice. The bath was a little dirty which was rectified straight away.
For the money we were very happy. We will stay there again. It certainly is grand inside and can only imagine what it was like in itâs day.
I think the ship has long so since sailed on this place being reasonably described as âgrandâ - say the property and accommodation are dilapidated is an understatement.
Firstly, the night receptionist was furious at customers with the audacity to arrive past midnight, despite having paid in advance for two rooms. During this exchange he was further exasperated by another guest pressing the entry bell. This was demonstrated by him looking up at the screen and saying a number of expletives.
We made our way to our rooms following signs suggestive of Alice in Wonderland with arrows pointing in every direction. The room smelled very strongly of drains. When we flushed the toilet, a jet of water would erupt from the bath plug. Despite this charming feature, the bathroom smelled much better than the room itself.
The reception manager refused to give me the number of my friendâs room despite me having paid for it. They refused to store our bags whilst we ate in the hotel restaurant saying it was against policy. The music in the reception was a bizarre mix of explicit Eurovision entries and dramatic strings strongly reminiscent of sci-fi horror. The carpets looked like they hadnât seen a vacuum in months. Unsupervised children were running everywhere as their parents were seemingly on a cocktail of class As.
Finally itâs almost impossible to park and the entire area is populated by crackheads.
Laughably bad.
Fawlty towers on a 'Grand' scale. Impossible to get shower water temperature above tepid, "name's not down, you're not getting in" mentality after I paid for breakfast at check-in - with neither an apology thought about or offered by the server controlling admittance to the restaurant when I returned from reception with the "evidence" I should have been given during check-in the previous day. The room did have fantastic view of the beach and harbour, marred by a balcony littered with cigarette butts - strange for a non-smoking hotel, sending a very wrong message. Tired and of it's time, unfortunately, because it has a fantastic heritage and atmosphere.
I asked for upgrade to a seaviews room...no problems..great view staff professional friendly helpful...the grand is a listed historical building... well worth a visit for historical buffs !