Note fondée sur 232 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 févr. 2024 sur Expedia
It was a good, clean room. Beds were super comfortable. We booked the last available room, so we viewed the parking lot. But we were only there for 1 night. Staff was very friendly and accommodating. Good pub right next door. The rooms are nicely decorated but fairly small, fyi. No closet other than a rack on the wall and no small table and chairs. There may be bigger rooms that had extra space as we were in most likely the last room rented for that night. But it was definitely great little place for an overnight. The staff go out of their way with their pleasant demeanor!! A
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the lovely review, Lisa. We'll be sure to pass the positive feedback to our housekeeping team.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Really lovely little hotel but man does their staff need some lessons in customer service.
We arrived and at check-in I asked for a late checkout the next day, around 2pm if they could accommodate it.
The person working the counter said he’d have to ask the manager and get back to me. (First red flag - why doesn’t your front end staff have the capability to say yes or no to that?)
Anyways. I get a text message shortly after that my request has been approved and we can check out at 2pm the next day.
10am - there is a quiet knock on the door, we are sleeping so don’t really hear it. They knock again so we say one minute - as we are saying this, the person proceeds to OPEN the door! So we say excuse me?!, while we are trying to get ready. My partner goes outside and the guy says “I was checking if the room was clear”. What!? It’s 10am and we have a 2pm check out time.
We get ready, go downstairs to clear the situation up. I’m assuming this is the guy that knocked cause he’s like “well it’s an extra $40 for late check out and it hasn’t been paid so I was seeing if you guys were still sleeping. I was going to give you until 11:30”.
This makes NO sense. We were NOT informed of a $40 charge, and you entered our room while we were in there (with the do not disturb tag displayed) to see if we were still sleeping!? How creepy and awkward. You have my phone number on file, why not call? You could have knocked then left a note.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the feedback, Baily. We are sorry to hear that you had a negative experience with our staff. We usually get the most compliments on our customer service - we hope we get to welcome you back soon so we can share our usual standards with you!
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
I was originally given room 10 (ground floor at the end) unfortunately it is beside the stairwell to the upper floor and I could hear folks going up/down the stairs, despite earplugs, until well after midnight . . and then starting again at about 6 AM, which did not make for a peaceful nights sleep. The next morning I spoke to the front desk clerk, who very kindly moved me to a room upstairs for my next two nights. I certainly appreciated their willingness to make the change to ensure I could sleep peacefully. Thank you again for your great customer service. I highly recommend "The Spot" (provided you avoid the ground floor end rooms). PS: The Lighthouse pub /restaurant, right next door, is a good spot for a meal and to enjoy the beautiful view over Porpoise Bay
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the lovely review, Heather. We are pleased to hear our staff made a great impression on you; we are very proud of our team, who are always ready to go the extra mile for our guests.
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Front disk not good service
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you for the review, Balraj. We are sorry to hear that we did not deliver our usual levels of service on this occasion. Our guest services are usually the highlight of our guests' stay, we hope we can provide a much-improved experience on your next visit.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
We are sorry to hear that your recent stay fell short of expectations. We continuously search for opportunities to enhance our guests' experiences, and we will be sure to pass these opportunities along to our team.
par un voyageur
Publié le 20 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Evergreen Guest Relations, Gestion de l’hôtel
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!
