Ratings based on 411 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Chicago
Posted Feb. 22, 2024 on Expedia
Construction drilling above my room from 8p to midnight, and they knew before giving me my room at 5:30p! Said they weren't sure which rooms were impacted 3 hours before!?!? Walls and doors are thin, and you can hear everything. Rooms are nice for one night stay, but the construction drilling until midnight from an airport hotel where customers are trying to sleep before morning flights is disgraceful! Avoid unless you really have no choice. 450 RM for drilling noises until midnight!
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
First and foremost, we would like to apologies for your unpleasant stay with us. We hereby acknowledge your review regarding the construction noise which disturbing and affecting your rest. Regret that we unable to control the events/ activities within the gateway mall building at klia2 as it was up to the building management. However, please be informed that we already highlighted and reached out to the building management regarding this situation. Once again, we sincerely apologized for the unpleasant stay and inconvenience caused.
by A traveller
Posted Feb. 16, 2024 on Expedia
Inside klia2 airport, very convenient
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
by A traveller
Posted Feb. 14, 2024 on Expedia
convenience
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
by A traveller
Posted Jan. 29, 2024 on Expedia
Located inside the airport. Good for long transit and early flight passengers. Near to shopping areas. The room was very comfy and the bed spacious. Downside was we could hear the occupants from the next room, so couldn’t really enjoy the much needed rest before the next flight. Overall opinion, ok bah kalau kao 👍
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
by A traveller
Posted Jan. 16, 2024 on Hotels
by A traveller
Posted Jan. 2, 2024 on Wotif
I booked a twin bed but given a single bed in a super tiny room. Didn't realise the bathroom not attached. Still cost me AUD 84
My room are close to the entrance, whoever open the door can hear clearly. Tenant open next room door I feel like open mine. I checked in around 11pm check out before 5am, I couldn't sleep at all due to the noise.
Feel like myself staying a capsules without an earplug.
Heard the normal room really good. I didn't expect mine are like that.
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
May 17, 2024 by Aerotel Kuala Lumpur, Hotel Management
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
