HĂŽtel prĂšs de HĂŽtel Wilderness at the Smokies Ă Sevierville
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.
Staff was kind, prompt and courteous. Elevator and hallway had an oder to them and hallway on 2nd floor to room had garbage/food waste scattered throughout. Could hear the guest above walking around their room, the child below screaming and the garbage truck outside emptying the dumpster at 430am. Secondary lock was broken off the door and you had to hold the drain plug up in order for the shower to drain. One small ice machine for the entire hotel, many cracked/broken tiles in front of the elevator and the bed frame to one bed squeaked upon every movement.
The staff was amazing to us. Our room was at the end of the hallway, so it seemed like closing doors from other guests echoed. Not bad, other than if it was late and we were asleep. The bed was firm, yet kinda sagged to the middle, so we didnât rest well. The breakfast was basic and had the same all the days we were there. Scrambled eggs and sausage links.
I booked this hotel because it had great reviews, but my experience was very disappointing. I had a king bed room, which was surprisingly small. The sheets had blood stains, and the bed creaked loudly every time I moved. The soundproofing was terribleâI could clearly hear conversations and the TV from the neighboring room. The only positive was that the front desk staff were very nice. Overall, I would not stay here again.
Daughter said she saw bugs on the walls in the bathroom. Air conditioner barely stayed cool⊠bed was like sleeping on a hard rock slab. Barely slept both nights.
The location is great; the rooms could have been cleaner especially around baseboards; the staff was friendly; breakfast was the same thing every day for a week (sausage links and scrambled eggs) and you could make a waffle. A little variety would have been nice.
Love that it was affordable. Not a bad place. Other than the gentleman who was there twice during our stay seemed irritated because we mentioned that a person spilled his coffee in the elevator then the last day he was at the desk and we mentioned that the elevator wasnât working. Other than that the other workers were very polite especially the gentleman who worked the breakfast. We enjoyed the food not to bad especially for the price.