4/10 Poor
Emma
Jan 19, 2026
The stay was good.
Be careful of the lift! I got stuck in the lift for well over an hour and had to call the lift servicing company myself to get someone to come get me. Even though 24h reception is advertised, I was constantly ringing the help button which loudly alarmed through the whole building, no one came to help me or check and see what happened. Eventually the technician arrived and when I got out, the receptionist arrived and was surprised I had been trapped for so long even though I was ringing the loud bell. This caused me to miss out on spending one of my evenings out exploring.
The check in and check out staff were helpful and let me leave my bag to explore for a few hours before returning to the airport.
The room was as described and matched the photos and clean. Very thin walls so could hear anyone coming into or out of the place and hear anybody talking outside.
The location is very good. Less than 10 minute walk to Setas, about 15 minute walk to La Giralda, Cathedral and Real Alcázar. Approx. 35 minute walk to Plaza de Espana. Around 15 minute walk from shuttle bus to and from airport. Lots of restaurants, bars and shops around, good nightlife around and near to venue.
Overall a good venue but avoid the lift to be safe!
Emma
Stayed 3 nights in Jan 2026
































