Note fondée sur 203 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mai 2019 sur Hotels
par un voyageur
Très bon hôtel à Shenzhen
Publié le 11 mai 2019 sur HotelsTrès bon hôtel avec un bon service. Tout le monde parle bien anglais. Très bon lounge. Chambre spacieuse
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Nicholas Tse, Gestion de l’hôtel
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!We sincerely appreciate your valuable comments and it is with heavy heart to learn that your stay was not enjoyable.I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence.I would like to apologize for any inconvenience that you may have experienced during your stay. I have shared and emphasized your comments with our operations team for us to further improve in every possible way for our guests to enjoy their experience with us.We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level.Please let me know when you next visit Shenzhen, we will ensure your stay will be is truly memorable.Kind regards,Nicholas TseGeneral Manager
par un voyageur
Publié le 9 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Nicholas Tse, General Manager, Gestion de l’hôtel
Dear Kwun Yin, Warm greetings from JW Marriott Hotel Shenzhen Bao'an!Thank you for staying with us during your recent trip to Shenzhen, we are delighted to know that you had a wonderful stay with us!Thank you for sharing your stay experience rating, we hope to have you back with us soon!
par un voyageur
Publié le 6 janv. 2024 sur Hotels
房間內的多個電源無法使用, 浴室花灑頭脫離, 夜燈無法熄滅
Commentaires de Gestion de l’hôtel
9 janv. 2024 par 谢锦淘 总经理, Gestion de l’hôtel
尊敬的Po King Rosalinda，首先十分感谢您的入住，也十分感谢您的留言。未能给您一个满意的入住体验，我们感到十分抱歉。我们十分重视您的入住体验，并已将您的留言反馈至相关负责人。针对您反馈的情况，酒店工程部已到客房检修响应设施设备，避免类似情况再次发生。再次感谢您的留言，我们十分抱歉给您带来了不愉快的体验，我们期待在不久的将来能再次欢迎您回来，并为您带来更优质的服务体验。
par un voyageur de Wanchai
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Nicholas Tse, Gestion de l’hôtel
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Nicholas Tse, Gestion de l’hôtel
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Thank you staff for the room decoration for my wedding anniversary
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Nicholas Tse, Gestion de l’hôtel
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
par un voyageur
Publié le 30 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Nicholas Tse, Gestion de l’hôtel
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Nicholas Tse, Gestion de l’hôtel
Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager
