Ratings based on 201 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 22, 2023 on Hotels
Comment from Hotel Management
Nov. 28, 2023 by Bruce, Hotel Management
尊敬的宾客您好，请接受来自深圳益田威斯汀酒店的真挚问候！感谢您入住我们酒店，并在百忙之中与我们分享您的入住体验与感受。提供卓越服务是我们一直以来的追求，回顾您的评论，我们很高兴看到您对本次入住感到满意，您对深圳益田威斯汀酒店及万豪酒店国际集团的支持与厚爱，是我们继续努力不断提升的动力。希望您每次下榻深圳益田威斯汀酒店都能享受我们直觉灵动的服务与体验。酒店地处市区繁华商圈，交通便利，大堂可以直接通向益田假日广场，出门就有地铁站，距离世界之窗、欢乐谷仅需步行5分钟，满足您的出行需求。最后，期待您能在不远的将来再次下榻深圳益田威斯汀酒店，继续您的焕发活力之旅！
by A traveller
Posted Nov. 8, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Bruce, Hotel Management
尊敬的宾客您好，请接受来自深圳益田威斯汀酒店的真挚问候！感谢您入住我们酒店，并在百忙之中与我们分享您的入住体验与感受。提供卓越服务是我们一直以来的追求，回顾您的评论，我们很高兴您对本次入住感到满意。但是同时也注意到您服务的建议，我们已将您的反馈分享至前厅部以作出必要的改进及变化，并进一步改善我们在未来的服务标准，防止问题再次发生。再次感谢您在百忙之中与我们分享本次居停感受。同时，期待您能在不远的将来再次下榻深圳益田威斯汀酒店，继续您的焕发活力之旅！
by A traveller
Posted Nov. 6, 2023 on Hotels
Comment from Hotel Management
Nov. 8, 2023 by Bruce, Hotel Management
尊敬的宾客您好，请接受来自深圳益田威斯汀酒店的真挚问候！感谢您入住我们酒店，并在百忙之中与我们分享您的入住体验与感受。提供卓越服务是我们一直以来的追求，回顾您的评论，我们很遗憾本次入住未能达到您的期望。如果您能给出具体的意见和要求，我们将非常感谢。再次感谢您在百忙之中与我们分享本次居停感受。同时，期待您能在不远的将来再次下榻深圳益田威斯汀酒店，继续您的焕发活力之旅！
by A traveller
Posted Oct. 30, 2023 on Hotels
Comment from Hotel Management
Nov. 1, 2023 by Bruce, Hotel Management
尊敬的宾客您好，请接受来自深圳益田威斯汀酒店的真挚问候！感谢您入住我们酒店，并在百忙之中与我们分享您的入住体验与感受。提供卓越服务是我们一直以来的追求，回顾您的评论，我们很高兴看到您对本次入住感到满意，您对深圳益田威斯汀酒店及万豪酒店国际集团的支持与厚爱，是我们继续努力不断提升的动力。希望您每次下榻深圳益田威斯汀酒店都能享受我们直觉灵动的服务与体验。酒店地处市区繁华商圈，交通便利，大堂可以直接通向益田假日广场，出门就有地铁站，距离世界之窗、欢乐谷仅需步行5分钟，满足您的出行需求。最后，期待您能在不远的将来再次下榻深圳益田威斯汀酒店，继续您的焕发活力之旅！
by A traveller
Posted Oct. 18, 2023 on Hotels
Comment from Hotel Management
Oct. 20, 2023 by Bruce, Hotel Management
Thank you for choosing The Westin Shenzhen Nanshan and take your valuable time to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit. Please accept our most sincere apologies and the inconveniences may have been caused. We would be grateful if you could tell us where we could improve our hotel! Please be assured that certain measures will be taken to avoid reoccurrence in the future. Again please accept our sincere apologies and we are looking forward to welcoming you back to The Westin Shenzhen Nanshan in the near future.
by A traveller
Posted Sep. 23, 2023 on Hotels
Comment from Hotel Management
Sep. 25, 2023 by Bruce, Hotel Management
Renewal greetings from The Westin Shenzhen Nanshan Hotel. We sincerely appreciate your trust in choosing to stay with us. Reviewing your feedback, we are highly appreciated for your recognition of the hotel associates and service response. Thank you for taking the time to share your thoughts regarding the room service hours, we appreciate you bringing it to our attention. In the meantime, all the associates from The Westin Shenzhen Nanshan Hotel are looking forward to welcoming you back to discover your rejuvenated journey.
by A traveller
Posted Sep. 22, 2023 on Hotels
Nice room but air conditioning very noisy. Can not sleep with it functioning. Not a good experience
Comment from Hotel Management
Sep. 25, 2023 by Bruce, Hotel Management
Thank you for choosing The Westin Shenzhen Nanshan and take your valuable time to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit. Please accept our most sincere apologies and the inconveniences may have been caused. Noting that you mentioned the problem of noisy operation of the air conditioner, we have forwarded your comments to the Engineering Department to make the necessary improvements and changes Your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard. We sincerely hope that you could indulge us on these occasions by giving us chance to present you our hospitality and feel our improvements.
by A traveller
Posted Sep. 13, 2023 on Hotels
Comment from Hotel Management
Sep. 15, 2023 by Bruce, Hotel Management
尊敬的宾客您好，请接受来自深圳益田威斯汀酒店的真挚问候！感谢您入住我们酒店，并在百忙之中与我们分享您的入住体验与感受。提供卓越服务是我们一直以来的追求，回顾您的评论，我们很高兴看到您对本次入住感到满意，您对深圳益田威斯汀酒店及万豪酒店国际集团的支持与厚爱，是我们继续努力不断提升的动力。希望您每次下榻深圳益田威斯汀酒店都能享受我们直觉灵动的服务与体验。酒店地处市区繁华商圈，交通便利，大堂可以直接通向益田假日广场，出门就有地铁站，距离世界之窗、欢乐谷仅需步行5分钟，满足您的出行需求。最后，期待您能在不远的将来再次下榻深圳益田威斯汀酒店，继续您的焕发活力之旅！
by A traveller
Posted Sep. 9, 2023 on Hotels
Comment from Hotel Management
Sep. 11, 2023 by Bluce, Hotel Management
尊敬的宾客您好，请接受来自深圳益田威斯汀酒店的真挚问候！感谢您入住我们酒店，并在百忙之中与我们分享您的入住体验与感受。提供卓越服务是我们一直以来的追求，回顾您的评论，我们很遗憾本次入住未能达到您的期望。如果您能给出具体的意见和要求，我们将非常感谢。同时，期待您能在不远的将来再次下榻深圳益田威斯汀酒店，继续您的焕发活力之旅！
by A traveller
Posted Aug. 31, 2023 on Hotels
Comment from Hotel Management
Sep. 4, 2023 by Bruce, Hotel Management
Renewal greetings from The Westin Shenzhen Nanshan Hotel. We sincerely appreciate your trust in choosing to stay with us. Reviewing your feedback, we are highly appreciated for your recognition of the hotel associates and service response. Thank you for taking the time to share your thoughts regarding the room service hours, we appreciate you bringing it to our attention. In the meantime, all the associates from The Westin Shenzhen Nanshan Hotel are looking forward to welcoming you back to discover your rejuvenated journey.
