Ratings based on 11 Guest Reviews

Hear it directly from our travellers
3.7 out of 5
4.5 Room cleanliness
3.6 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

Pictures are nicer than reality

Posted Jan. 2, 2024 on Hotels
Upon arriving they didn't have our booking. Eventually it was found. Receptionist sent us to a regular room, not the Executive Suite we booked. So back again to get that fixed. Got the exec suite... Cupboards not fixed to walls. Steam room had no instructions. We had booked for 4 people. Then only one bed in the suite. We had to pay extra 16000 KZT for rollaway beds. Breakfast was average, coffee bitter. Restaurant for dinner was high quality with pleasant staff. Very nice Georgian and Russian food.
4 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 6, 2023 on Hotels
1 out of 5
by A traveller

Keep the chain on your room, anyone can enter

Posted Jan. 22, 2023 on Hotels
The hotel and the room was beautiful. After a full day of travel a nice shower sounded amazing, we were immediately disappointed the shower was broken and spraying water out the valve. The greater disappointment about the stay came when we were woken up at 4:40am by a guest that entered our room with his card. Laying there naked and startled by a man shouting at us made it impossible to sleep easy any other nights we were there. We later found out that every key card was programmed as a master card and you can enter any room you wanted. We contacted the hotel manager and he apologized but did nothing to fix the problem or compensate the interrupted night. He said it was an issue with his system. Later that evening the hotel sent fruit and 6 macaroons… as if that was an appropriate apology. When we called hotels.com they stated that they can’t do anything about it. When we checked out we we spoke with the hotel manager one more time and he was still less than apologetic. I would definitely choose a different hotel if you are traveling to Shymkent.
4 out of 5
by A traveller

Posted Oct. 10, 2022 on Expedia
This hotel looks very new, but business looking going down to me
1 out of 5
by A traveller

Posted Sep. 5, 2022 on Expedia
Staff can not find my reservation for 30mins. And they want me to show my bank statement
5 out of 5
by A traveller

A comfortable stay in Shymkent

Posted Feb. 21, 2023 on Hotels
The hotel is very well designed and had a pleasure to stay, only the breakfast hall design was not seem old. The room is very modern and comfortable. I would stay again during my Shymkent visit.
4 out of 5
by A traveller

Все понравилось.

Posted May 17, 2021 on Hotels
Новый отель, чистые, большие и комфортные номера.
Comment from Hotel Management
May 26, 2021 by Ramada by Wyndham Shymkent, Hotel Management
Уважаемый Сергей, Благодарим Вас за уделённое время для обратной связи. Мы рады, что пребывание в нашем отеле оставило у Вас только положительные впечатления. Я обязательно поделюсь Вашим комментарием с коллегами и я уверен, что он станет мотивацией для улучшения нашего сервиса. Мы будем рады вновь приветствовать Вас у нас в гостях в городе Шымкент! С искренним уважением, Тимур Аширбаев Супервайзер отдела приёма и размещения гостей
4 out of 5
by A traveller

Posted Apr. 7, 2021 on Hotels
Comment from Hotel Management
Apr. 13, 2021 by Ramada by Wyndham Shymkent, Hotel Management
Уважаемый Гость, Благодарим Вас за уделённое время для обратной связи. Мы очень рады узнать, что у Вас остались только положительные впечатления от проживания в нашем отеле. Ваш отзыв очень ценен и является мотивацией для улучшения нашего сервиса. Мы будем рады вновь приветствовать Вас у нас в гостях в городе Шымкент! С искренним уважением, Тимур Аширбаев Супервайзер отдела приёма и размещения гостей
5 out of 5
by A traveller

Отлично

Posted Mar. 22, 2021 on Hotels
Прекрасный отель, просторный номер. Очень понравился завтрак
Comment from Hotel Management
Apr. 13, 2021 by Ramada by Wyndham Shymkent, Hotel Management
Уважаемый Гость, Благодарим Вас за уделённое время для обратной связи. Мы очень рады узнать, что у Вас остались только положительные впечатления от проживания в нашем отеле. Ваш отзыв очень ценен и является мотивацией для улучшения нашего сервиса. Мы будем рады вновь приветствовать Вас у нас в гостях в городе Шымкент! С искренним уважением, Тимур Аширбаев Супервайзер отдела приёма и размещения гостей
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 5, 2021 on Hotels
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