Note fondée sur 198 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal 🇨🇦
Publié le 6 avr. 2019 sur Expedia
Hôtel chaleureux et confortable. Équipe dévouée et avenante.
Piscine superbe.
Service au restaurant pourrais être mieux. Cependant la nourriture excellente.
Commentaires de Gestion de l’hôtel
7 avr. 2019 par OM, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share with us. It is wonderful to hear that you enjoyed your time and found the experience to have exceeded your expectations. We look forward to welcoming you back with us soon!
Regards
Sivon Klot
Hotel Operation Manager
par un voyageur
Top! top! top!
Publié le 11 juin 2018 sur HotelsNous sommes restés 5 nuits dans cet hotel. Le meilleur hotel que nous ayons eu au Cambodge.
Emplacement: l'hotel est bien situé, proche du marché de nuit et accessible a pied ou en tuktuk. un tout petit peu excentré mais toujours à moins de 5 min du marché, ce qui permet d'etre vraiment au calme.
Nous avons eu un super accueil: une voiture est venue nous chercher directement à l'aéroport gratuitement et nous avons eu droit à un petit cadeau de bienvenue et rafraichissements au choix (noix de coco, eau, etc). A notre arrivée à l'hotel, nous avons eu le plaisir d'avoir une collation de bienvenue (fruits, cacahuetes, et specialités locales) que nous avons prise pendant que le personnel s'occupait des formalités administratives.
La chambre etait tres propre, spacieuse et décorée avec gout. Nous avions également une baignoire et une douche dans un style très épuré, que nous aimons particulierement.
Le personnel a été aux petits soins du début à la fin. Nous avons eu droit à de délicates attentions chaque soir (je vous laisse la surprise!), le personnel s'est plus d'une fois décarcassé pour nous trouver certaines informations dont nous avions besoin ou encore faire la chambre deux fois par jour.
pour les services annexes, l'hotel offre une piscine calme et bien fournie en serviette et accès au bar et nourriture, un restaurant raffiné qui offre un spectacle typiquement cambodgien gratuit et quotidien, un petit dejeuner très fourni et varié et un spa propre et efficace.
Commentaires de Gestion de l’hôtel
13 juin 2018 par Golden Temple Retreat, Gestion de l’hôtel
Dear Benjamin,
Greeting from Golden Temple Retreat.
Thank you so much for choosing our hotel to stay during trip in Cambodia, Kingdom of wonder.
We are delighted to read that you are enjoy staying at Golden Temple Retreat including our services, food, facilities and others since arrival until departure . Your review could mean enough to us.
We are looking forward to see you again.
We trust you are well and please enjoy your day.
Best Regards,
Golden Temple Retreat Team.
Recommandé
pour Tout le mondepar un voyageur de Paris
Verry good but thing to improve..
Publié le 1 sept. 2017 sur ExpediaWell, we went there for honeymoon and most of the thing was perfect. when we wrrived, we asked to arrange 2 days of tour indicated several destinations that we absolutely wanted to visit. What they arranged for us was first day temple tour and second day floating village and Beng mealea. It was perfect journey. However, when we arrived at the Angkorwat, the top part was closed that day as it was national holiday. Angkorwat is the most famous destination and if we knew, we could switch the first day and second day tour so that we dont miss the cherry on the cake. what a shame that the hotel staff did not know that. Also, the staff told us that we need to wear a cloths which covers knees and sholders only for the first day because the top part of the temple does not allow us to go with shorts. Well... anyway the top area was closed so I weared hot long pants for nothing on first day. As they said, the second day, i was wearing shorts but Beng Mealea stopped me for shorts so I had to buy a local skirt.
For the coming back tansportation, we asked to arrange at certain time. Next day, the day before we leave, we just double checked if it is well arranged. Guess what, nobody had information haha. So lucky that we double checked. Finally when we leave, we arranged the transportation at 6; 20 so that we can have breakfast before leave at 6. That was what they recommended. However the restaurant barely had some breads and hot food was not at all ready until we left.
Commentaires de Gestion de l’hôtel
4 oct. 2017 par Chamroeun, Operation Manager, Golden Temple Retrea, Gestion de l’hôtel
Dear Coucou,
Greetings from Golden Temple Retreat,
It was an honor and valuable occasion to accommodate you in our property, First of all, please kindly accept my sincere apologies that I could not manage to meet with you personally during your stay with us. Thank you very much for having chosen to stay with us, sorry that our colleagues haven't informed you about it. This is deeply upsetting news, as I have always made it my first and foremost priority to offer the highest quality service to my customers and to provide a fully satisfying experience to all. i have had followed up with my team and the issue has now been fixed.I assure you that each feedback will receive the full attention of all the relevant managers.
Trust you are well now and we hope to have the chance to host you in the future and to change your view about our hotel and service.
Yours sincerely,
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mai 2024 par Samneang (Ms.), Gestion de l’hôtel
Dear Value Guest,Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the hotel and the overall service. Your kind words are highly appreciated. We look forward to the pleasure of welcoming you back to Golden temple Retreat for another memorable experience. Kind Regards, Management Teams
par un voyageur
Publié le 20 févr. 2024 sur Hotels
par un voyageur
Publié le 14 févr. 2024 sur Hotels
par un voyageur
Publié le 10 févr. 2024 sur Expedia
This resort was great in almost every way. The walk into town is not long but dodgy as sidewalks are often missing or blocked by something. Our only suggestion is to heat the pool. As the pool is located in a shady area, it was too cool for us to spend as much time in as we hoped.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Samneang (Ms.), Gestion de l’hôtel
Dear Frank,Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the hotel and the overall service. Your kind words are highly appreciated. We look forward to the pleasure of welcoming you back to Golden temple Retreat for another memorable experience. Kind Regards, Management Teams
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Lovely hotel great staff excellent location
par un voyageur
Publié le 1 janv. 2024 sur Expedia
par un voyageur
Publié le 30 déc. 2023 sur Expedia
