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Tunnel Urban Retreat

Property class: 4
Family-friendly 4-star hotel near Angkor Eye

Choose dates to view prices

Photo gallery for Tunnel Urban Retreat

A pool area with lounge chairs, surrounded by palm trees and greenery.
Property video
A garden with a water feature, surrounded by various trees and plants.
A modern restaurant with large windows, indoor plants, and a patterned floor.
A poolside area with lounge chairs and a view of a building in the background.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Street 82, Siem Reap, Siem Reap Province, 171202
  • Place, Pub Street
    ‪10 min walk‬
  • Place, Old Market Area
    ‪10 min walk‬
  • Place, Angkor Night Market
    ‪10 min walk‬

Room options

View all photos for Double Room with Garden View

A modern hotel room with a unique curved bed, a galaxy-themed wall, and a cozy seating area with a small table and a chair.

Double Room with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A modern hotel room with a bed, a TV, and a sliding door leading to a bathroom.

Family Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for Three-Bedroom Villa

A modern hotel room with a glass partition, a black leather sofa, a glass coffee table, and a flat-screen TV mounted on the wall.

Three-Bedroom Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free WiFi

View all photos for Double Room with Garden View

A modern hotel room with a unique curved ceiling, a large bed with rose petals, a gray sofa, a small table with a phone and a bottle, and a colorful abstract painting on the wall.

Double Room with Garden View

  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE GARDEN VIEW KING BED

  • Sleeps 4
  • Free WiFi

View all photos for FAMILY ROOM

A modern hotel room with a large window, a flat-screen TV, a walk-in closet, and a bathroom with a glass door.

FAMILY ROOM

  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
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CA $23 total
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About the area

Siem Reap

In Siem Reap .Within a 15-minute walk of the hotel, you'll find Old Market Area and Pub Street. Siem Reap Royal Residence and Angkor National Museum are also within 2 miles (3 km).

What's nearby

  • Pub Street - 10 min walk - 0.9 km
  • Old Market Area - 10 min walk - 0.9 km
  • Angkor Night Market - 10 min walk - 0.9 km
  • Siem Reap Art Center Night Market - 14 min walk - 1.2 km
  • Siem Reap Royal Residence - 4 min drive - 1.9 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 59 min drive

Restaurants

  • ‪Nick Restaurant - ‬6 min walk
  • ‪Wat Else Cafe - ‬5 min walk
  • ‪Angkor Hand-Pulled Noodles & Dumplings - ‬7 min walk
  • ‪Taste For Life Restaurant - ‬6 min walk
  • ‪Fame Cafe Riverside - ‬12 min walk

About this property

Tunnel Urban Retreat

Family-friendly 4-star hotel near Angkor Eye
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Tunnel Urban Retreat. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Tunnel Urban Retreat was completed in June 2024.

Smoking is allowed in designated areas at this 4-star Siem Reap hotel.

  • 1 floor
  • 19 guestrooms or units
  • 4 buildings
  • Meeting rooms
  • Built in 2015
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Tunnel Urban Retreat offers 19 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 40-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

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  • Pool
  • Spa
  • Parking included
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 6 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Bicycle tours
  • Books
  • Cooking classes
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Entertainment

  • 40-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 6:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 6 for adults and USD 6 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 30 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, cash, mobile payments, and Alipay. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tunnel Urban Retreat Hotel
Tunnel Urban Retreat Siem Reap
Tunnel Urban Retreat Hotel Siem Reap

Frequently asked questions

How close is Tunnel Urban Retreat to the airport?

Tunnel Urban Retreat is 29.4 mi (59-min drive) away from the Siem Reap Angkor Intl. Airport (SAI) airport, the closest popular airport to the property.

How much does it cost to stay at Tunnel Urban Retreat?

As of Sept 7, 2026, prices found for a 1-night stay for 2 adults at Tunnel Urban Retreat on Sept 8, 2026 start from CA $35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tunnel Urban Retreat have an airport shuttle?

Tunnel Urban Retreat offers an airport shuttle 24 hours a day, on request, for a charge of USD 30 per vehicle, one-way.

Does Tunnel Urban Retreat offer free breakfast?

Free breakfast isn’t provided at Tunnel Urban Retreat, but continental breakfast is offered for a fee of USD 6 for adults and USD 6 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Tunnel Urban Retreat?

No, there is no casino at this hotel.

What time is check-in at Tunnel Urban Retreat?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Tunnel Urban Retreat?

This hotel offers free self parking.

Does Tunnel Urban Retreat have a pool?

Tunnel Urban Retreat features an outdoor pool.

Does Tunnel Urban Retreat have a restaurant?

Yes, there is a restaurant on site.

Does Tunnel Urban Retreat have a spa?

Pamper yourself with a day at Romduol Spa, where you can enjoy massages, body wraps, and mani/pedis.

How close is Tunnel Urban Retreat to downtown Siem Reap?

Tunnel Urban Retreat is 0.5 mi away from Siem Reap.

Tunnel Urban Retreat Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 16 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 0 out of 19 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. All staff very friendly, very clean and nice room. Vety affordable. Would highly recommend. Loved my stay here and would book again
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Quiet, peaceful & staff are just so friendly & helpful. Close to places to eat etc
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Out of town residence so quiet and peaceful ..
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, good food, friendly and nice staff. Very accomodating
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fabulous. So polite helpful always smiling
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Tunnel Urban Retreat. The staff were amazing, friendly and helpful. We had a group of 6 people in the 3 bedroom suite and it was perfect for our group with quiet rooms. The pool was excellent, an oasis in the middle of the city. Walking distance to the night market, old market, great food. I would recommend this to anyone coming to Siem Reap.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in this lovely oasis. Very friendly, helpful staff. The pool is very accommodating and we had a great fun time. Nice uniquely designed room as its name, Tunnel. Highly recommend and can't wait to come back some days
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so gracious and helpful. Lived the different design of the rooms and the pool
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times. Quiet street. Staff is fantastic. Will be back and stay again. Value in property
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fantastic stay at this newly reopened, Tunnel. The room is uniquely designed in responding to environmental consciousness. Lovely pool overgrown by tropical garden. Can't describe enough about the staff, they are young but very engaging and helpful.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique room design, compact room, environment-friendly. Pool is very inviting
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in cozy, uniquely designed room at Tunnel. The location is quiet and atmosphere is relaxing. Staff bring big advantage with caring, friendly service. Pool is very inviting. Hotel offer free evening drop-off service to town which is very helpful and thoughtful. Highly recommend this little Tunnel
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider hatten wir 2 Tage an denen das Zimmer nicht gereinigt wurde. Nach unserer Beschwerde am 2. Tag ist es dann aber noch gemacht worden
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Soline

Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

scott

Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Caroline

Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024