Ratings based on 393 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Jonathan Payne, Hotel Management
Good Day Klaudia, Thank you for your superb rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,
by A traveller from Toronto
Posted Feb. 16, 2024 on Expedia
Beautiful property with exceptional staff and service. The food was also very very good for a Caribbean resort. I'd highly recommend.
My only experiences for improvement :
1) We booked a luxury cottage, which on the website had a beautiful view of the bay. Ours had no view due to obstructing jungle. We asked if we could switch rooms and were promised a response within a day. We never heard back. No issues with not having another room, but not getting back to us was disappointing.
2) Expedia vip was supposed to give us a room upgrade. This wasn't offered and was never explained as to why it wasn't offered. Again, not an issue if not available, but the fact this was never explained was disappointing.
Comment from Hotel Management
Feb. 20, 2024 by Jonathan Payne, Hotel Management
Good Day Brett, Thank you for sharing your review and your excellent rating of your recent stay at Sugar Beach, A Viceroy Resort.I appreciate your compliments on our resort, service, food and colleagues. They will be praised for delivering outstanding service during your stay.I apologize for the lack of communication regarding the change of room. Your comments have been noted as they will allow us the opportunity to continually improve on our service.Best regards,
by A traveller
Posted Feb. 9, 2024 on Expedia
Amazing service and facilities
Comment from Hotel Management
Feb. 12, 2024 by Jonathan Payne, Hotel Management
Good Day Hugo, Thank you for sharing your incredible review and rating of your recent stay at Sugar Beach, A Viceroy Resort.We look forward to your return visit.Best regards,
by A traveller from Toronto
Posted Feb. 3, 2024 on Expedia
nice quiet spot.. 4 to 7 day max would have been good 11 days far too long. No upgrades , perks etc, service very good all around.
Comment from Hotel Management
Feb. 6, 2024 by Jonathan Payne, Hotel Management
Good Day Richard, Thank you for sharing your experience and for choosing to stay at Sugar Beach, A Viceroy Resort.I am thankful to read that the service received was to your expectation.We look forward to your return visit where we can serve you at our best.Best regards,
by A traveller from Palo Alto
Posted Jan. 30, 2024 on Expedia
Lovely setting. We were in a villa at a height with a view of the beach and the lagoon below. They have an excellent shuttle service with friendly drivers who take you around the property. It's very hilly and it rained a lot so we needed it. They also have a Butler service which had variable quality. I didn't care for the all white interiors of the villas. The beach is nice and the views are spectacular all over the property. The restaurants were ok - expected more for the price. The spa in the forest was an experience.
Comment from Hotel Management
Jan. 30, 2024 by Jonathan Payne, Hotel Management
Good Day Krishna, Thank you for sharing your review and rating of your recent stay at Sugar Beach, A Viceroy Resort.Our setting is truly exceptional, and I am thrilled to know that you appreciated the ambiance of our resort as much as we do. It is also a pleasure to learn that you were impressed by the incredible views and the efficiency of the shuttle service.Thank you for choosing to stay with us and we look forward to your return visit.Best regards,
by A traveller
Posted Jan. 24, 2024 on Expedia
Read the reviews/ratings and expected so much more.
I travel a lot and have stayed in 5-star resorts all over the world including in the Caribbean. This was one of the most expensive ones I’ve stayed in by far.
To start, once the room was booked, most places send a welcome greeting & ask about transportation from the airport..I received nothing.
When we did arrive, they took us right to the room. With this being a VIP access hotel, I’m used to the hotel offering an upgrade or explanation of the perks. Nothing. I asked the butler if I would get an upgrade and she said she would get back to me. She never did. I went to the front desk twice and they said they would get back to me. No one did. The perk is only given if there is availability but the fact that no one got back to me says a lot.
The room was nice but no wow factor. The breakfast was not that good. And probably the biggest takeaway of my time here is everything is WAY TOO EXPENSIVE. From the cab ride, to room service, to lunch, spa, dinner, drinks…it makes no sense why everything is so high. The saving grace to this place is the scenery is beautiful, the staff is nice, shuttle service is a great perk, and the food is good.
But the hype isn’t valid. I’ve wanted to go to St Lucia for yrs. I heard good things about it, but not sure I would come back. Well if I did I would try a different resort. Been to the islands a lot and for the price & experience at Viceroy Sugar Beach, it gets a 4/5 from me.
Comment from Hotel Management
Jan. 30, 2024 by Jonathan Payne, Hotel Management
Good Day Brian, I would like to thank you for sharing your feedback of your recent stay at Sugar Beach, A Viceroy Resort.I am sorry to read of your highlighted concerns and sincerely apologize for the inconvenience caused. I have taken all your comments onboard and shared with the team so we can improve in the areas you have mentioned. Once again, I am sorry for your experience, and we look forward to welcoming you back to serve you at our best.Best regards,
by A traveller from Thousand Oaks
Posted Jan. 13, 2024 on Expedia
Beautiful view. Great room. Private.
Comment from Hotel Management
Jan. 16, 2024 by Jonathan Payne, Hotel Management
Good Day Kambiz, Thank you for taking the time to share your lovely review of your recent stay at Sugar Beach, A Viceroy Resort.We appreciate you sharing the highlights of your stay and look forward to welcoming you back.Best regards,
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Jonathan Payne, Hotel Management
Good Day Joseph, Thank you for your fantastic rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Jonathan Payne, Hotel Management
Good Day Libby, Thank you for your superb rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,
by A traveller
Posted Dec. 22, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Jonathan Payne, Hotel Management
Good Day Rich, Thank you for your excellent rating and we look forward to welcoming you back to Sugar Beach, A Viceroy Resort.Best regards,
